Please contact IT manager or Philips Service Center. .. RETURN TO TOP OF THE PAGE .. .. .. .. .. .. .... .. .. .. .. .. .. .. .. .. . Safety and Troubleshooting .. . FAQs .. . Common Problems .. . Imaging Problems .. .. . Regulatory Information .. . Other Related Information .. .. .. .. .. .. .. .. Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer service representative. Common Problems Having this problem Check these items No Picture (Power LED not lit).. ............Make sure the power cord is plugged into the power outlet and into the back of the monitor. ............First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position... No Picture (Power LED is amber or yellow).. ............Make sure the computer is turned on... ............Make sure the signal cable is properly connected to your computer. ............Check to see if the monitor cable has bent pins... ............The Energy Saving feature may be activated.. Screen says ............Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Set-Up Guide). ............Check to see if the monitor cable has bent pins. ............Make sure the computer is turned on... AUTO button not working properly ............The Auto Function is designed for use on standard Macintosh or IBM-compatible PCs running Microsoft Windows. ............It may not work properly if using nonstandard PC or video card... Imaging Problems Display position is incorrect ............Press the Auto button. ............Adjust the image position using the Phase/Clock of More Settings in OSD Main Controls... .. Image vibrates on the screen ............Check that the signal cable is properly connected to the graphics board or PC... Vertical flicker appears ............Press the Auto button... ............Eliminate the vertical bars using the Phase/Clock of More Settings in OSD Main Controls... Horizontal flicker appears ............Press the Auto button. ............Eliminate the vertical bars using the Phase/Clock of More Settings in OSD Main Controls. The screen is too bright or too dark ............Adjust the contrast and brightness on On-Screen Display. (The backlight of the LCD monitor has a fixed life span. When the screen becomes dark or begins to flicker,..please contact your sales representative). An after-image appears ............If an image remains on the screen for an extended period of time, it may be imprinted in the screen and leave an afterimage. This usually disappears after a few hours An after-image remains after the power has been turned off. ............This is characteristic of liquid crystal and is not caused by a malfunction or deterioration of the liquid crystal. The afterimage will disappear after a peroid of time. Green, red, blue, dark, and white dots remains ............The remaining dots are normal characteristic of the liquid crystal used in today.s technology... .. .. .. .. .. .. .. For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative. .. RETURN TO TOP OF THE PAGE .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . TCO'06 Information .. . Recycling Information for Customers .. . Waste Electrical and Electronic Equipment-WEEE .. . CE Declaration of Conformity .. . Energy Star Declaration .. . Federal Communications Commission (FCC) Notice (U.S. Only) .. . FCC Declaration of Conformity .. . Commission Federale de la Communication (FCC Declaration) .. . EN 55022 Compliance (Czech Republic Only) .. . MIC Notice (South Korea Only) .. . Polish Center for Testing and Certification Notice .. . North Europe (Nordic Countries) Information .. . BSMI Notice (Taiwan Only) . Ergonomie Hinweis (nur Deutschland) .. • Philips End-of-Life Disposal .. . Information for UK only .. . China RoHS .. . Safety Information .. . Troubleshooting .. . Other Related Information .. . Frequently Asked Questions (FAQs) .. Regulatory Information Model ID: 220CW8 Model No: HWC8220Q TCO'06 Information Congratulations! The display you have just purchased carries the TCO'06 Displays label. This means that your display is designed, manufactured and tested according to some of the strictest quality and environmental requirements in the world. This makes for a high performance product, designed with the user in focus that also minimizes the impact on our natural environment. Some of the features of the TCO'06 Display requirements. Ergonomics.. ............Good visual ergonomics and image quality in order to improve the working environment for the user and to reduce sight and strain problems. Important parameters are luminance, contrast, resoluction, reflectance, colour rendition and image stability. Energy ............Energy-saving mode after a certain time-beneficial both for the user and the environment ...