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vaio-link. com) but have not found an answer to your question/issue? e-Support is the ideal solution for you! Our e- Support Web Portal is an interactive website on which you can submit any technical query you may have regarding your VAIO and receive answers from our dedicated support team. Every submitted query will result in a unique 'case number' to ensure smooth communication between yourself and the e- Support Team. Who can use e- Support? All registered VAIO customers are entitled to unlimited access to the VAIO-Link e- Support Web Portal. How can I access the e-Support portal? When you register your VAIO computer online at Club-VAIO ( club-vaio.com), you will automatically receive an email with the link to the e- Support Web Portal, your Customer ID and some basic explanation a few hours later. All you need to do is activate your account by clicking on the provided link in the email. You are now ready to create your first case! You can access the e- Support Web Portal from any computer with an active Internet connection. A complete help file is available on the e- Support Web Portal to help you use our e- Support Service. Can I submit questions in my native language? Since you interacting with Support Team through a portal, which connects you directly to our central database, e- Support will only accept and deal with submitted in English. Getting help 102 Can I submit my questions at any time? Yes, you can submit your questions 24/7, but please keep in mind that our e- Support Team can only treat nNyour queries from Monday till Friday between 8am and 6pm. Is there a cost involved for using e- Support? No, this is a complete free of charge service offered to all registered VAIO customers! How do I know when the e- Support Team has handled my query/case? As soon as your case has been dealt with by our e- Support Team, you will receive an email, notifying you that your case has been updated. Sony Notebook User Guide Getting help 103 Troubleshooting This section describes how to solve common problems you might encounter when using your notebook. nNMany problems have simple solutions. Please, try these suggestions before contacting VAIO-Link. . About the computer and software (page 104) . About the display (page 109) . About discs (page 110) . About floppy disks (page 114) . About sound (page 115) . About the modem (page 116) . About peripherals ( page 117) . About digital video captures and DVgate (page 119) . About power management (page 120) . About i.LINK™ devices ( page 121) . About Wireless LAN (page 122) Sony Notebook User Guide Sony Notebook User Guide Getting help 104 About the computer and software My computer does not start nN . Check that the battery pack is inserted properly and that it is charged. If it is and you still cannot start the computer, take out the battery and make sure your computer is running on the AC power supply only. . Check that the co...

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