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1. Turn the unit off and unplug it from outlet. 2. Remove and empty upper tank. 3. Remove the filter and place it in a bowl. NOTE: To install a new filter or recondition the existing one, follow WATER FILTER SETUP instructions on page 4. 4. Remove and empty lower tank. 5. In the lower tank mix . gallon of distilled (white) vinegar and . gallon of tap water. 6. Place lower tank back on base. 7. Draw the following amount of water from each spigot: 21.8 cups of hot, 1. cups of room temp, 3. cups of cold. This allows the inner tanks to fill with cleaning solution. 8. Plug in and turn power on for 20 minutes – do not dispense water during this time. 9. Turn power off and draw the following amount of water from each spigot: 21.8 cups of hot, 1. cups of room temp, 3. cups of cold. This will help clear out scale and residue. 10. Remove the lower tank and discard the remaining solution. Place lower tank back on base. 11. Allow hot water to cool, then drain the internal reservoir over a sink by tilting unit slightly and removing the 2 plastic drainage plugs from bottom of unit. Plugs are tightly inserted and must be gently, but firmly, worked to remove. 12. When water has completely drained, replace plugs and lower tank. 13. Re-fill lower tank with water only and drain the internal reservoir again to flush thoroughly (see #11 above). 14. When water has completely drained, replace plugs, tanks, filter and cover. 15. Follow the WATER DISPENSER SETUP instructions on page 4, and the STANDARD CLEANING instructions on page 6. 16. To ensure the cleaning solution is thoroughly removed and only clean water flows, draw the following amount of water from the spigots once more: 21.8 cups of hot, 1. cups of room temp, 3. cups of cold. NOTE: If water has a vinegar taste or smell, continue to draw water until taste or smell is gone. TROUBLESHOOTING Symptom Possible Cause Solution On/Off Power button does not light up. Unit might not be plugged into outlet. Check the wall outlet for power. Make sure the outlet is not controlled by a wall switch. It takes longer than 45 minutes for the water to pass through the fi lter. Some air is still in the fi lter. Place filter in an empty bowl, then fill with water, making sure it is fully submerged. Resoak it for 10–15 minutes, or until no more bubbles are observed. Unit does not dispense water when buttons are pushed. Internal water tanks are not completely filled with water. Review “Filling the Internal Tanks” on page 5 to be sure it was done correctly. Make sure the lower water tank is full. Continue to press and hold push buttons until water flow is steady. If unit still won’t dispense water or flow does not become steady, contact Customer Service. Water continues flowing from spigot after push button is released. Push button is stuck. Remove water tanks from the base. Continue pressing button until it no longer sticks. HOT water LED does not light up. 1. Power is not on. 2. There is no water in tanks. 1. Make sure unit is plugged into outlet. 2. Make sure air has been purged from internal tanks, as stated on page 5. 3. If there is water in the tanks, it will take about 10 minutes for the water to heat. COLD water LED does not light up. 1. Power is not on. 2. There is no water in tanks. 1. Make sure unit is plugged into outlet. 2. Make sure air has been purged from internal tanks, as stated on page 5. 3. If there is water in the tanks, it will take about 80 minutes for the water to chill the first time. It takes only about 30 minutes for subsequent fi ll-ups. COLD water LED light turns off even though cold water is not dispensed. Large amount of room temperature water was dispensed. Allow up to 30 minutes for water to chill and LED light will turn on. Energy Saver mode LED does not light up. 1. Power is not on. 2. Energy Saver is in Off position 1. Make sure unit is plugged into outlet. 2. Make sure Energy Saver switch is in its On position. Heater is still working and hot water is still available in Energy Saver mode. Contact Customer Service. Filter timer does not show “Filtering” or “Replace.” Battery is dead. Contact Customer Service for replacement fi lter timer. Leakage on the countertop. 1. Water tanks are not properly seated on base. 2. Drainage plugs are not fully engaged. 1. Make sure water tanks are seated properly on the base. 2. Ensure that drainage plugs are correctly installed on the bottom of the base. Water leaks from the top cover. Water tanks are overfilled. Drain excess water from tanks by pressing push buttons. ROOM temperature water is warm. Allow up to 30 minutes for cold water to chill and blue LED light to turn on. HOT temperature water is not hot. Energy Saver is in On position. Make sure Energy Saver is in its Off position. Bottom of unit STORING THE UNIT 1. Turn the unit off and unplug it from outlet. 2. Remove empty water tanks, filter and cover. 3. Allow hot water to cool, then bring base to sink. 4. Drain internal reservoir by tilting unit slightly and removi...

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