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Spaltenumbruch CAUTION! Settings will be Deleted! Only use the service codes if this is absolutely necessary. Some service codes also delete saved messages and telephone book entries. Notice Cancelling Entry If you have entered the incorrect code, you can cancel the entry with SURE: NO. Problems and Possible Causes EN General Information Possible Cause(s) The time and date flash on the display. You must check the time and date after a short power failure. Confirm with OK. No dial tone when lifting the headset No fax transmission Check the installation of the device. Check that the device is connected to the mains voltage. Connect the telephone cable to the socket marked I/ LINE. Insert the telephone plug into your PTT line socket. If possible test your device in another telephone line before you contact technical customer services. Follow the instructions on the display. Problems with Faxing Possible Cause(s) Fax transmissions are constantly interrupted. Try to send the fax manually: Press . and dial the number. If the recipient is using an answering machine, wait until you hear a whistling tone. Press o. It is possible that the recipient's device is not ready to receive. Fax transmission to a fax number is not possible. Call the number and check whether the number is a fax number and whether the connected fax device is ready to receive (whistling tone or silence). You can eavesdrop while the connection is establish (page 29). Faxes sent are of poor quality. Modify the resolution. Test the device by making a copy of the document. If the device is in order, the device of the recipient might be defective. Test the scanner by printing the functions list (press OK, 81and OK). If the function list is printed perfectly, it is possible the scanner is dirty or defective. Clean the scanner. Fax recipient receives an empty sheet. Insert the documents face down into the document feeder. No fax reception Check whether the manual fax reception mode is set. The device will not receive faxes on its own (page 39).. It is possible that the fax reception speed needs reducing (page 40). You hear a whistling tone or silence in the handset. The call is a fax. Press o on the device. Press *5on the additional telephone. Hang up. Problems Printing or Copying Possible Cause(s) No printing Printing is interrupted. Paper or document jam, no paper or toner cartridge. Follow the instructions on the display. Copy is blank. Insert the documents face down into the document feeder. No toner cartridge inserted. Service · Problems and Possible Causes 53 EN EN Problems Printing or Copying Possible Cause(s) The device produces white lines when printing. Clean the toner drum with a soft cloth. Clean the LED print head above the toner cartridge (see also chapter Cleaning the LED Print Head, page 50) Clean the scanner and the document feeder (see also chapter Clean Scanner and Document Feeder, page 50). The device produces black lines when printing. Clean the scanner and the document feeder (see also chapter Clean Scanner and Document Feeder, page 50). The toner cartridge is damaged and must be replaced. Use only original consumable materials. The device produces vertical lines when printing. It is possible that the scanner needs calibrating (see also chapter Calibrating the Scanner, page 51). The device makes a noise during printing. The toner cartridge is almost empty and must be replaced. Use only original consumable materials. Received faxes and copies are too light. The sender’s device is not set optimally. If the copy is also too light the toner is almost all gone and must be replaced. Use only original consumable materials. Print is out of focus Clean the LED print head above the toner cartridge (see also chapter Cleaning the LED Print Head, page 50) 54 Philips · Laserfax 5120 · 5125 · 5135 Error Messages and Possible Causes EN General Error Messages Possible Cause(s) WHITE PAGE Paper must be inserted into the manual paper feed (see also chapter Load Paper into the Manual Paper Feed, page 24). MEMORY FULL Fax memory full! If the fax memory is full, no fax messages can be received. Print the stored fax messages so that the device is ready to receive again. REMOVE PAPER A document jam has occurred: Remove all documents from the document feeder. Remove the document jam (also see chapter Fixing a Document Jam, page 49). PAPER JAM A paper jam occured: Check all the following three areas for jammed paper: Paper tray/paper feed, print unit and fuser unit (see also chapter Fixing a Paper Jam, page 46). Clear the paper jam. Press o once the fault has been rectified to continue the print job. Press j to suppress the error message. WRONG PAPER PAPER SIZE Problem with the paper format inserted. Make sure that you are using the proper paper format. Repeat the print job or copy process. There is no paper in the paper tray or the paper is not loaded correctly. Check the paper tray. TONER LOW The toner cartridge is almost empty and must be replaced soon. ...

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