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See Cleaning the corona wire uu page 73 See Advanced User's Guide: Cleaning the scanner. Copies are blank. Make sure you are loading the document correctly. See Using the automatic document feeder (ADF) uu page 25 or Using the scanner glass uu page 26. Scanning difficulties Difficulties Suggestions TWAIN or WIA errors appear when starting to scan. (Windows®) Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click Desktop, Scan Settings and click Select to choose the Brother TWAIN/WIA driver. TWAIN or ICA errors appear when starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source. In PageManager, click File, Select Source and choose the Brother TWAIN driver. Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA Scanner Driver See Software User's Guide: Scanning a document using the ICA driver (Mac OS X 10.6.x or greater). OCR does not work. Try increasing the scanning resolution. (Macintosh users) Make sure you have downloaded and installed Presto! PageManager from Network scanning does not work. See Network difficulties uu page 113. Cannot scan. Contact your administrator to check your Secure Function Lock Settings. Software difficulties Difficulties Suggestions Cannot install software or print. (Windows® only) Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. 112 Troubleshooting Network difficulties Difficulties Suggestions Cannot print over a wired Network. If you are having Network problems. See Network User's Guide. Make sure your machine is powered on and is on-line and in Ready mode. Print the Network Configuration Report to see your current Network settings. See Advanced User's Guide: Reports. Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. You can check the current wired network status from the Network control panel menu. The network scanning feature does not work. (Windows® and Macintosh) The network scanning feature may not work due to the firewall settings. Change or disable the firewall settings. It is necessary to set the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below: • In Name: Enter any description, for example Brother NetScan. • In Port number: Enter 54925. • In Protocol: UDP is selected. Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. For more details, you can read FAQs and troubleshooting suggestions at (Macintosh) Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in ControlCenter2. The network PC-Fax Receive (Windows® only) feature does not work. It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, enter the information below: • In Name: Enter any description, for example Brother PC-FAX Rx. • In Port number: Enter 54926. • In Protocol: UDP is selected. Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer. For more details, you can read FAQs and troubleshooting suggestions at The Brother software cannot be installed. (Windows®) If the Security Software warning appears on the PC screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software. B 113 Network difficulties (continued) Difficulties Suggestions Cannot connect to wireless network. Investigate the problem using the WLAN Report. Press Menu, Print Reports, WLAN Report and then press Start. See Quick Setup Guide. Other difficulties Difficulties Suggestions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on. If the problem is not solved, turn off the machine. If you are using a backup battery or surge suppressor device, disconnect it to make sure it is not the problem. Plug the machine's power cord directly into a different known working wall outlet and turn on the machine. The machine cannot print EPS data that includes binary with the BR-Script3 printer driver. (...
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