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Please quote the model number if the product develops a fault. This number can be found on the handle of the product. All Morphy Richards products are individually tested before leaving the factory. In the unlikely event of any appliance proving to be faulty within 28 days of purchase it should be returned to the place of purchase for it to be replaced. If a fault develops after 28 days and within 24 months of original purchase, you should contact the helpline number quoting the model number of