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Start the pilot and hold the valve knob in. If the millivolt reading is less than 15mV, replace the thermocouple. b. Defective valve. If the thermocouple is producing more than 15 millivolts, replace faulty valve. 3. The pilot is burning, there is no gas to the burner, the valve knob is in the ON position, and the ON/OFF switch is in the ON position. a. ON/OFF switch or wires defective. Check the ON/OFF switch and wires for proper connections. Place the jumper wires across the terminals at the switch. If the burner comes on, replace the defective switch. If the switch is OK, place the jumper wires across the switch wires at the gas valve. IF the burner comes on, the wires are faulty or connections are bad. b. Thermopile may If the pilot flame is not close enough physically to the thermopile, adjust not be generating the pilot flame. sufficient millivoltage. Be sure the wire connections from the thermopile at the gas valve terminals are tight and that the thermopile is fully inserted into the pilot bracket. Check the thermopile with a millivolt meter. Take the reading at THTP& TP terminals of the gas valve. The meter should read 325 millivolts minimum, while holding the valve knob depressed in the pilot position, with the pilot lit, and the ON/OFF switch in the OFF position. Replace the faulty thermopile if the reading is below the specified minimum. With the pilot in the ON position, disconnect the thermopile leads from the valve. Take a reading at the thermopile leads. The reading should be 325 millivolts minimum. Replace the thermopile if the reading is below the minimum. Page 40 Quadra-Fire · Topaz · 7009-113G September 1, 2008 Symptom Possible Cause Corrective Action 3. (Continued) c. Defective valve. Turn the valve knob to the ON position. Place the ON/OFF switch in the ON position. Check the millivolt meter at the thermopile terminals. The millivolt meter should read greater than 125mV. If the reading is acceptable, and if the burner does not come on, replace the gas valve. d. Plugged burner orifice. Check the burner orifice for stoppage. Remove stoppage. e. Wall switch or wires are defective. Follow the corrective action in Symptom and Possible Cause 1.a. Check the switch and wiring. Replace where defective. 4. Frequent pilot outage problem. a. Pilot flame may be too high or too low, or blowing (high), causing safety pilot to drop out. Clean and adjust the pilot flame for maximum flame impingement on thermocouple. Follow lighting instructions carefully. 5. The pilot and main burner extinguish while in operation. a. No LP in tank. Check the LP (propane) tank. Refill the fuel tank. b. Inner vent pipe leaking exhaust gases back into the system. Check for proper vent connection at flue collar and all vent joints. c. Horizontal vent improperly pitched. The horizontal vent cap should slope down only enough to prevent any water from entering the appliance. d. Bad thermopile or thermocouple. Replace if necessary. e. Improper vent cap installation. Check for proper installation and freedom from debris or blockage. 6. Glass soots. a. Flame impingement. Adjust the log set so that the flame does not excessively impinge on it. Check that logs are placed according to installation instructions. b. Improper shutter setting. Adjust the air shutter at the base of the burner. c. Debris around opening at base of burner. Inspect the opening at the base of the burner. NO MATERIAL SHOULD BE PLACED IN THIS OPENING. 7. Flame burns blue and lifts off burner. a. Insufficient oxygen being supplied. Ensure that the vent cap is installed properly and free of debris. Ensure that the vent system joints are tight and have no leaks. Ensure that no debris has been placed at the base of, or in the area of the air holes in the center of the base pan beneath the burner. Ensure that the glass is tightened properly on the appliance, particularly on top corners. September 1, 2008 Quadra-Fire · Topaz · 7009-113G Page 41 11 Maintaining and Servicing Your Appliance Although the frequency of your appliance servicing and maintenance will depend on use and the type of installation, a qualified service technician should perform an appliance check-up at the beginning of each heating season. WARNING Risk of injury or property damage. Before servicing: • Turn off gas. • Turn off electricity to appliance. • Ensure appliance is completely cooled. After servicing: • Replace front and glass, if removed. • Reseal and reinstall any venting removed for servicing. WARNING Annual inspection by qualified technician recommended. Check: • Condition of glass, glass assembly and glass seal. • Obstructions of combustion and ventilation air. • Obstructions of termination cap. • Burner ignition and operation. • Burner air shutter adjustment • Gas connections and fittings. Clean: • Glass • Air passageways, grilles, control compartment • Burner, burner ports. USE CAUTION WHEN CLEANING/ HANDLING CERAMIC BURNER. Risk of: • Fire • Delayed ignition or explosion • Exposure ...

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