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2. Fully press in control knob while pressing ignitor button. 3. Continue holding down control knob. Repeat igniting operation until air is removed. 4. Clean ODS/pilot (see Cleaning and Maintenance, Page 13) or replace ODS/pilot assembly. 5. Replace gas regulator. 6. Turn controlknob to PILOT position. 1. Press in control knob fully. 2. After ODS/pilot lights, keep control knob pressed in 30 seconds. 3. Fully open equipment shutoff valve. 4. Hand tighten until snug, then tighten 1/4 turn more. 5. A) Contact local natural gas company. B) Clean ODS/pilot (see Cleaning and Maintenance, Page 13) or replace ODS/pilot assembly. 6. Replace thermocouple. 7. Contact Dealer or PRO-COM. 15 TROUBLESHOOTING Continued OBSERVED PROBLEM Burn er(s)do es not light after ODS/pilot is lit. Delayed ignition of burner(s). Burner backfiring during combustion. Burner plaque(s) does not glow. Slight smoke or odor during initial operation. Heater produces clicking/ticking noise just after burner is lit or shut off. White powder residue forming within burner box or on adjacent walls or furniture. POSSIBLE CAUSE 1. Burner orifice is clogged. 2. Burner orifice diameter is too small. 3. Inlet gas pressure is too low. 1. Manifold pressure is too low. 2. Burner orifice is clogged. 1. Burner orifice is clogged or damaged. 2. Burner is damaged. 3. Gas regulator is defective. 1. Plaque damaged. 2. Inlet gas pressure is too low. 3. Control knob set between locked positions. 1. Residues from manufacturing processes. 1. Metal is expanding while heating or contracting while cooling. 1. When heated, the vapors from furniture polish, wax, carpet cleaners, etc. turn into white powder residue. REMEDY 1. Clean burner orifice (see Cleaning and Maintenance, Page 13) or replace burner orifice. 2. Replace burner orifice. 3. Contact local natural gas company. 1. Contact local natural gas company. 2. Clean burner (see Cleaning and Maintenance, Page 13) or replace burner orifice. 1. Clean burner orifice (see Cleaning and Maintenance, Page 13) or replace. 2. Contact Dealer or PRO-COM. 3. Replace gas regulator. 1. Replace burner. 2. Contact local natural gas company. 3. Turn control knob until it locks at desired setting. 1. Problem will stop after a few hours of operation. 1. This is co mmon with mo st heaters. If noise is excessive, contact qualified service person. 1. Turn heater off when using furniture polish, wax, carpet cleaner, or similar products. 15 TROUBLESHOOTING Continued OBSERVED PROBLEM Burn er(s)do es not light after ODS/pilot is lit. Delayed ignition of burner(s). Burner backfiring during combustion. Burner plaque(s) does not glow. Slight smoke or odor during initial operation. Heater produces clicking/ticking noise just after burner is lit or shut off. White powder residue forming within burner box or on adjacent walls or furniture. POSSIBLE CAUSE 1. Burner orifice is clogged. 2. Burner orifice diameter is too small. 3. Inlet gas pressure is too low. 1. Manifold pressure is too low. 2. Burner orifice is clogged. 1. Burner orifice is clogged or damaged. 2. Burner is damaged. 3. Gas regulator is defective. 1. Plaque damaged. 2. Inlet gas pressure is too low. 3. Control knob set between locked positions. 1. Residues from manufacturing processes. 1. Metal is expanding while heating or contracting while cooling. 1. When heated, the vapors from furniture polish, wax, carpet cleaners, etc. turn into white powder residue. REMEDY 1. Clean burner orifice (see Cleaning and Maintenance, Page 13) or replace burner orifice. 2. Replace burner orifice. 3. Contact local natural gas company. 1. Contact local natural gas company. 2. Clean burner (see Cleaning and Maintenance, Page 13) or replace burner orifice. 1. Clean burner orifice (see Cleaning and Maintenance, Page 13) or replace. 2. Contact Dealer or PRO-COM. 3. Replace gas regulator. 1. Replace burner. 2. Contact local natural gas company. 3. Turn control knob until it locks at desired setting. 1. Problem will stop after a few hours of operation. 1. This is co mmon with mo st heaters. If noise is excessive, contact qualified service person. 1. Turn heater off when using furniture polish, wax, carpet cleaner, or similar products. 16 TROUBLESHOOTING Continued WARNING: If you smell gas l Shut off gas supply. l Do not try to light any appliance. l Do not touch any electrical switch; do not use any phone in your building. l Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. l If you cannot reach your gas supplier, call the fire department. IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. REMEDY 1. Ventilate room. Stop using odor causing products while heater is running. 2. Locate and correct all leaks(see Checking Gas Connections, page 10). 1. Open window an...

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