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Locate and correct all vent connections (see Installation Planning, page 11) 5. Tighten or replace glass door (see Removing/Replacing Glass Door, page 29) 6. Replace faulty components 7. Check for proper installation or remove debris or blockage. 1. Locate and correct all leaks (see Checking Gas Connections, page 28) 1. Locate and correct all leaks (see Checking Gas Connections, page 28) 1. Properly locate logs (see Installing Logs, Lava Rock, and Glowing Embers, page 30) 2. Clean out air holes at burner inlets, Periodically repeat as needed 3. Remove blockage or replace burner 4. Have the vent system inspected, including the termination cap. Remove any restrictions or blockage 5. Clear excess embers from around the rear main ports. Use a minimum of one layer of smaller ember pieces to achieve the best glowing effect over the visible areas Troubleshooting Electronic IGNITION WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater. CAUTION: Never use a wire, needle or similar object to clean pilot. This can damage pilot unit. Note: All troubleshooting items are listed in order of operation. The two most common causes of a malfunctioning gas appliance are: 1. Loose wiring connections 2. Construction debris clogging the pilot and/or gas control valve filter POSSIBLE CAUSE 1. No gas supply, or shutoff valve is OFF 2. Air in gas line 3. Construction debris clogging pilot orifice 4. Low gas pressure 5. Kinked pilot line 6. Control valve is not opening 7. No power to unit or the ignition module 1. Loose wiring on ignitor wire to ignition module and/or poor ground to ignition module 2. Pilot flame too low to sense REMEDY 1. Check to see if you have gas supply and that equipment shutoff valve is opened 2. Repeat lighting procedure several times to purge all air out of lines. If after repeated attempts appliance does not light, call for qualified service and repair 3. Remove debris and dirt, and inspect and clean any other possible obstructions 4. Contact your gas supplier to check pressure 5. Have a qualified technician replace pilot line 6. Replace control valve (Refer to Replacement Parts, page 44) 7. Check that main power is on and that wire connections are made correctly to the ignition model (see Wiring Diagram, page 24). Check for 24 VAC at the secondary side of the transformer. If 24 VAC is present, and the module does not operate, have the module replaced otherwise have the transformer replaced. 1. Check wiring connection. Refer to wiring diagram (see Wiring Diagram, page 24) and/or check ground wire to ignition module 2. Clean and adjust pilot burner and check gas supply and inlet pressure to unit Note: Have a qualified technician replace pilot assembly if broken or corroded OBSERVED PROBLEM Ignitor will not spark or pilot will not light Pilot will not stay lit TROUBLESHOOTING Continued WARNING: If you smell gas • Shut off gas supply. • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. • If you cannot reach your gas supplier, call the fire department. POSSIBLE CAUSE 1. Pilot flame may be too low to sense flame causing ignition module to shut down 2. Improper venting, excessive blockage, or high wind conditions. Overdrafting of straight (no offset) vertical vent systems over 15 feet in height. 1. Metal expanding while heating or contracting while cooling 1. Residues from manufacturing processes and logs curing 1. Gas leak. See Warning statement at top of page 2. Control valve defective 1. Flame impingement on logs and burner 2. Gas leak. See Warning statement at top of page 1. Improper log placement 2. Air holes at burner inlet blocked 3. Burner flame holes blocked 4. Improper venting or excessive blockage 5. Excessive amounts of embers and pan material OBSERVED PROBLEM Frequent outage of main burner and pilot after complete ignition sequence. Fireplace produces a clicking/ ticking noise just after burner is lit or shut off Slight smoke or odor during initial operation Gas odor even when control knob is in OFF position Glass soots Dark residue on logs or inside of fireplace REMEDY 1. Clean and adjust pilot flame for maximum flame across sensor rod. 2. Have vent system inspected, including the termination cap. Remove any restriction or obstruction. Add restrictor plate model VR-58 in straight vertical systems over 15 feet (if not previously installed) 1. This is common with most fireplaces. If noise is excessive, contact qualified service person 1. Problem will stop after a few hours of operation 1. Locate and correct all leaks (see Checking Gas Connections, page 28) 2. Replace gas conrol valve 1. Adjust the log set that the flame does not excessively impinge on log surfaces 2. Inspect the opening at the base of the burner to see that it is NOT packed with any type of material 1. Prop...

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