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The connectors may be jammed. Press the eject button all the way in. If the computer does not disconnect, repeat this procedure to disconnect the computer. A Applying excessive force may damage connector pins. The cable lock is in Unlock the cable lock and the locked position. then disconnect the computer. 2–4 Maintenance and Service Guide Troubleshooting External Device Problems and Solutions Problem Possible Cause Solution A new device is not recognized as part of the system. The computer may be properly aligned, but is not fully seated or docked in the docking station. Press the eject button all the way in to eject the computer. Lift the computer away from the docking station. Then realign the computer visual alignment indicator with the indicator on the docking station, and reconnect the computer. Ensure that the computer is properly aligned and seated, and fully docked by gently pressing down on the computer until you hear a click. If accessories are attached, they should now be recognized by the system. The device cable or power cord is loose. ¦ Ensure that all cables are securely connected to the device and the docking station. ¦ Ensure that all power cords are securely connected to the device or docking station and to an AC outlet. The device was connected while the system was on. Turn off the computer, turn on the device (if applicable), and then restart the computer. Cabling is incorrect. Ensure that the device cable is in the correct connector on the docking station. You may need to install device drivers on the computer. Install drivers according to the device manufacturer’s instructions. Maintenance and Service Guide 2–5 Troubleshooting Optical Drive Problems and Solutions Problem Possible Cause Solution The system cannot read the optical disc. The disc is not properly seated in the drive tray. Remove the disc, reseat it in the drive tray, and then close the drive tray. The disc is upside down. Remove the disc, turn it over, and then close the drive tray. The disc may be dirty or scratched. Clean or replace the disc. The system cannot eject the media tray. The disc is not properly seated in the media tray. Turn off the computer, and then manually eject the media tray. There is no power to the advanced docking station. ¦ Turn on power to the system, and then eject the disc. ¦ Manually eject the disc. MultiBay II Problems and Solutions Problem Possible Cause Solution The MultiBay II drive is not recognized. The drive is not properly inserted in the MultiBay II. Remove the drive, and then reinsert it. The drive was inserted while the power was on. Restart the computer while the drive is in the MultiBay II. 2–6 Maintenance and Service Guide 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the docking station serial number and model number located on the bottom of the base plate. Serial Number Location Maintenance and Service Guide 3–1 Illustrated Parts Catalog 3.2 Major Components Major Components, HP Docking Station and HP Advanced Docking Station 3–2 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 HP Docking Station/HP Advanced Docking Station Major Components Spare Part Item Description Number 1 HP Docking Station 449720-001 (whole unit replacement) 2 HP Advanced Docking Station 449721-001 (whole unit replacement) 3 Power cord For use in Australia For use in Brazil For use in Denmark For use in Europe, Middle East, and Africa For use in Italy For use in Japan For use in Korea For use in Switzerland For use in the United Kingdom For use in the United States 246959-011 246959-201 246959-081 246959-021 246959-061 246959-291 246959-AD1 246959-AG1 246959-031 246959-001 4 AC adapter Smart Adapter AC adapter, 135-W, PFC 397803-001 Smart Adapter AC adapter, 120-W, PFC 391174-001 Maintenance and Service Guide 3–3 Illustrated Parts Catalog 3.3 Miscellaneous Spares Kit Miscellaneous Spares Kit 3–4 Maintenance and Service Guide Illustrated Parts Catalog Table 3-2 Miscellaneous Plastics Kit Spare Part Item Description Number Miscellaneous Plastics Kit, includes: 380089-001 1 MultiBay II dummy card 2 ExpressCard slot dummy card 3 Large rubber feet, 5 each 4 Small rubber feet, 2 each 5 Rubber bumper (protects unit and computer when docking) 6 Cable lock bezel blank 7 Cable lock bezel Maintenance and Service Guide 3–5 Illustrated Parts Catalog 3.4 Sequential Part Number Listing Table 3-3 Sequential Part Number Listing Spare Part Number Description 246959-001 Power cord for use in the United States 246959-011 Power cord for use in Australia 246959-021 Power cord for use in Europe, the Middle East, and Africa 246959-031 Power cord for use in the United Kingdom 246959-061 Power cord for use in Italy 246959-081 Power cord for use in Denmark 246959-201 Power cord for use in Brazil 246959-291 Power cord for use in Japan 2469...