The following are examples of misuse or abuse and not covered by warranty: v Images burned onto the screen of a CRT monitor. Burned image is preventable by utilizing a moving screen saver or power management. v Physical damage to covers, bezel, base and cables. v Scratches or punctures on monitor screens. Service parts The following parts are for use by Lenovo service, or Lenovo authorized dealers, to support the customer warranty. Parts are for service use only. The table below shows information for model D156Wide Appendix A. Service and Support The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your Lenovo Statement of Limited Warranty for a full explanation of Lenovo warranty terms. Telephone technical support Installation and configuration support through the Customer Support Center will be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee. To assist the technical support representative, have available as much of the following information as possible: v Option name v Option number v Proof of purchase v Computer manufacturer, model, serial number, and manual v Exact wording of the error message (if any) v Description of the problem v Hardware and software configuration information for your system If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call. Worldwide telephone list Phone numbers are subject to change without notice. For the most current phone numbers, go to and click Support phone list. Country or Region Telephone Number Africa Argentina 0800-666-0011 (Spanish) Australia 131-426 (English) A -1 Country or Region Telephone Number Austria Up and running support: 01-24592-5901 Warranty service and support: 01-211-454-610 (German) Belgium Up and running support: 02-210-9820 (Dutch) Up and running support: 02-210-9800 (French) Warranty service and support: 02-225-3611 (Dutch, French) Bolivia 0800-0189 (Spanish) Brazil Sao Paulo region: (11) 3889-8986 Toll free outside Sao Paulo region: 0800-7014-815 (Brazilian Portuguese) Canada 1-800-565-3344 (English, French) In Toronto only call: 416-383-3344 Chile 800-224-488 (Spanish) China 800-810-1818 (Mandarin) China (Hong Kong S.A.R.) Home PC: 852-2825-7799 Commercial PC: 852-8205-0333 ThinkPad and WorkPad: 852-2825-6580 (Cantonese, English, Putonghua) Colombia 1-800-912-3021 (Spanish) Costa Rica 284-3911 (Spanish) Croatia 0800-0426 Cyprus +357-22-841100 Czech Republic +420-2-7213-1316 Denmark Up and running support: 4520-8200 Warranty service and support: 7010-5150 (Danish) Dominican Republic 566-4755 566-5161 ext. 8201 Toll Free within the Dominican Republic: 1-200-1929 (Spanish) Ecuador 1-800-426911 (Spanish) El Salvador 250-5696 (Spanish) Estonia +386-61-1796-699 Finland Up and running support: 09-459-6960 Warranty service and support: +358-800-1-4260 (Finnish) France Up and running support: 0238-557-450 Warranty service and support (hardware): 0810-631-213 Warranty service and support (software): 0810-631-020 (French) Germany Up and running support: 07032-15-49201 Warranty service and support: 01805-25-35-58 (German) Greece +30-210-680-1700 Guatemala 335-8490 (Spanish) Honduras Tegucigalpa & San Pedro Sula: 232-4222 San Pedro Sula: 552-2234 (Spanish) A-2 Flat Panel Monitor User ’s Guide Country or Region Telephone Number Hungary +36-1-382-5720 India 1600-44-6666 Alternate Toll Free: +91-80-2678-8940 (English) Indonesia 800-140-3555 +62-21-251-2955 (English, Bahasa, Indonesian) Ireland Up and running support: 01-815-9202 Warranty service and support: 01-881-1444 (English) Italy Up and running support: 02-7031-6101 Warranty service and support: +39-800-820094 (Italian) Japan Desktop: Toll free: 0120-887-870 For International: +81-46-266-4724 ThinkPad: Toll free: 0120-887-874 For International: +81-46-266-4724 Both of the above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please ask for .English support please,. and your call will be transferred to an English speaking operator. PC Software: 0120-558-695 Overseas calls: +81-44-200-8666 (Japanese) Korea 1588-5801 (Korean) Latvia +386-61-1796-699 Lithuania +386-61-1796-699 Luxembourg +352-298-977-5063 (French) Malaysia 1800-88-8558 (English, Bahasa, Melayu) Malta +356-23-4175 Mexico 001-866-434-2080 (Spanish) Middle East +44 (0)1475-555-055 Netherlands +31-20-514-5770 (Dutch) New Zealand 0800-446-149 (English) Nicaragua 255-6658 (Spanish) Norway Up and running support: 6681-1100 Warranty service and support: 8152-1550 (Norwegian) Panama 206-6047 (Spanish) Peru 0-800-50-866 ...