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These characters include but are not limited to: ? < > / \ : Check your files and folders to ensure that these types of characters are not being used. The easiest solution is to check for incompatible characters in file names, change them, then resume file transferring. Q: Did you receive an error message telling you that the device has been disconnected directly after the disk exited sleep mode? A: Please ignore this message. Mac OS X Users Problem: The storage device icon does not appear on my desktop. Q: Is the USB device firmly attached to your computer's USB port? A: Check the USB connection between the device and your computer. Confirm that it is fully seated in the USB port. You can also try disconnecting the device, waiting 10 seconds, and then reconnecting it. If the storage device is still not recognized, restart your computer and try again. Still not working? Read on. Q: Is your Finder configured not to show storage devices on the desktop? A: Go to your Finder and select the pulldown Finder > Preferences > General tab > Show these items on the desktop:. Confirm that Hard Disks is selected. If not, click on the check box and see if the storage device has mounted on the desktop. If it is already selected, go to the next topic. Q: Is your device available to the operating system? A: Open Disk Utility (Pulldown menu Go > Utilities > Disk Utility). If the storage device is listed in the left-hand column, click on it. Check to see if the Mount option on the top row of icons becomes active. If it does, click on it. If the storage device continues to have trouble mounting or the Mount option is not available, you may need to format it. See Formatting Your LaCie USB Key. Q: Does your computer's configuration meet the minimum system requirements for use with this storage device? A: Please refer to the product packaging or consult the product support web page at to check the minimum system requirements. Q: Did you follow the correct installation steps for the specific interface and operating system? A: Review the installation steps in Connecting the FastKey to a Computer and Creating and Using the Secure LA-PRIVATE Volume. Confirm that all steps have been followed for your configuration (i.e. USB interface, operating system, etc). 43 LaCie User Manual Still not working? There may be a hardware defect or other problem. Contact Windows XP, Vista, and 7 Users Problem: The storage device icon does not appear in My Computer/Computer. Q: Is the USB device firmly attached to your computer's USB port? A: Check the USB connection between the device and your computer. Confirm that it is fully seated in the USB port. You can also try disconnecting the device, waiting 10 seconds, and then reconnecting it. If the storage device is still not recognized, restart your computer and try again. Still not working? Read on. Q: Is the storage device listed in Device Manager? A: All LaCie devices appear in at least one place in Device Manager. To access Device Manager, click on Start and select Run from the menu. For Windows Vista and Windows 7, press [Windows-button] and [R] on your keyboard. Enter the command: devmgmt.msc Click OK and the Device Manager program will open. For troubleshooting, look in the Disk Drives section. It might be necessary to click on + on the left side. If it is unclear where to find the storage device or if it is present, unplug it, then reconnect it. The entry that changes is your LaCie storage device. Q: Is your device available in My Computer/Computer? A: If not, proceed to physical troubleshooting topics above. Q: Is your storage device listed next to an unusual icon? A: Windows Device Manager can usually provide information about failures in accessories. It does not display the exact cause, or a solution, but it can assist in troubleshooting most problems. A problematic device can be found by its unusual icon. Instead of the normal icon based on the type of device, it is can be an exclamation point, question mark, or an X. Right-click this icon, then choose Properties. The General tab will show why the device is not working. Still not working? There may be a hardware defect or other problem. Time to contact LaCie User Manual 44 LA-PRIVATE FREQUENTLY ASKED QUESTIONS LA-PRIVATE is a secure volume that takes advantage of strong Advanced Encryption Standard (AES) 256 to keep your most important data safe. The included LaCie Private-Public application allows a user to easily create and manage a LA-PRIVATE volume (See Creating and Using the Secure LA-PRIVATE Volume). Please see our list of frequently asked questions below for further information on LA-PRIVATE. Q: Does LaCie Private-Public work on a Macintosh computer? A: Yes. LaCie Private-Public is supported on Macintosh computers with: n The most recent versions of Mac OS X 10.5 or 10.6. n An Intel processor n MacFUSE (See Mac Users - Install MacFUSE Before Creating LA-PRIVATE) Q: ...

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