l Ensure that the memory you are using is supported by your computer (see Memory). l If the problem persists, contact Dell (see Contacting Dell). 5 Real time clock failure. Possible battery or system board failure. l Replace the battery (see Replacing the Coin-Cell Battery). l If the problem persists, contact Dell (see Contacting Dell). 6 Video BIOS Test Failure. l Contact Dell (see Contacting Dell). 7 CPU Cache test failure l Contact Dell (see Contacting Dell). NOTE: If the message you received is not included below, see the documentation for either the operating system or the program that was running when the message appeared. Not a boot diskette — Insert a bootable floppy disk and restart your computer. NOTICE – Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem. — S.M.A.R.T error, possible HDD failure. This feature can be enabled or disabled in BIOS setup. USB over current error — There are issues with a USB device that is connected to the computer. Refer to troubleshooting documentation for the device. Hardware Troubleshooter If a device is either not detected during the operating the BIOS Setup Utility or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. Microsoft Windows XP Embedded: A hardware troubleshooting utility is not included within Windows XP Embedded. It is provided through an Internet connection. 1. Log into your system as a user with administrative privileges. 2. Click Start® Help and Support. 3. Click Hardware. 4. In the Hardware frame, click the device with which you are having a problem and then press . 5. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Microsoft Windows XP: 1. Click Start® Help and Support. 2. Type hardware troubleshooter in the search field and press to start the search. 3. In the Fix a Problem section, click Hardware Troubleshooter. 4. In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Microsoft Windows Vista: 1. Click the Windows Vista start button , and click Help and Support. 2. Type hardware troubleshooter in the search field and press to start the search. 3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Dell Diagnostics When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in Troubleshooting, and then run the Dell Diagnostics before contacting Dell for assistance. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer. Starting the Dell Diagnostics From Your Hard Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at NOTE: The Drivers and Utilities media is optional and may not ship with your computer. An external optical drive is required to use this media. NOTE: The Dell Diagnostics only operate on Dell computers. Before running the Dell Diagnostics, enter the BIOS Setup Utility to review your computer's configuration information, and ensure that the device you want to test is displayed in the BIOS Setup Utility and is active. 1. Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2. Turn on (or restart) your computer. 3. When the DELL logo appears, press immediately. 4. Use the up- and down-arrow keys to select PSA+ from the boot menu and then press . The computer runs the PSA (Pre-boot System Assessment), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc. l Answer any questions that appear. If prompted, opt to run all memory tests. l If failures are detected, write down the error code(s) and see Contacting Dell. l If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. Press any key to continue." 5. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. 6. Press to select Test System and then press . 7. At the Dell Diagnostics Main Menu, left-click with the mouse, or press and then , to select the test you want to run (see Dell Diagnostics Main Menu). 8. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9. Close the main menu window to exit the Dell Diagnostics and restart the computer. Starting the Dell Diagnostics From the Drivers and Utilities Media Before runni...
