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. VAIO Update 3 Click Start, All Programs, VAIO Update 3, and VAIO Update Options and then follow the on-screen instructions. If you have not yet installed the latest updates, install them with the above software. To download and install the updates on the computer, the computer must be connected to the Internet. For information on how to connect the computer to the Internet, see Using the Internet (page 81). 133nNTroubleshooting Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before contacting VAIO-Link. . Computer (page 134) . System Security (page 140) . Built-in MOTION EYE Camera (page 141) . Internet (page 144) . Networking (page 146) . Optical Discs (page 149) . Display (page 154) . Printing (page 156) . Microphone (page 157) . Mouse (page 159) . Speakers (page 160) . Keyboard (page 162) . Floppy Disks (page 163) . PC Cards (page 164) . Audio/Video (page 166) . Memory Stick Media (page 169) . Peripherals (page 170) 134nNTroubleshooting Computer What should I do if my computer does not start? . Make sure your computer is securely plugged into a power source and turned on. Make sure the power indicator shows the power is on. . Make sure the floppy disk drive (if applicable) is empty. . Make sure the brightness and contrast controls are adjusted correctly. . Disconnect the AC adapter. Wait three to five minutes. Reattach the AC adapter and press the power button to turn on your computer. . Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. . Remove any extra memory modules you may have installed since purchase. . Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony AC adapter, which is supplied by Sony for your VAIO computer. . Make sure your computer is not in Sleep mode by pressing the power button on the computer or the sleep button on the wireless keyboard or the remote commander. If you press and hold the power button for more than four seconds, your computer will turn off automatically. 135nNTroubleshooting What should I do if a BIOS error appears when I turn on my computer? If the message "Press to resume, to setup" appears at the bottom of the screen, follow these steps: 1 Press the F2 key. The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears. 2 Set the date (month/day/year). Press the Enter key. 3 Press the m key to select System Time, and then set the time (hour: minute: second). Press the Enter key. 4 Press the , key to select the Exit tab, and then press the F9 key. At the confirmation prompt, press the Enter key. 5 Select Exit Setup, and press the Enter key. At the confirmation prompt, press the Enter key. Your computer restarts. If this occurs frequently, contact VAIO-Link. What should I do if the power indicator (Green) lights but my screen remains blank? . If the orange DISPLAY OFF indicator is on, press the DISPLAY OFF button. . Otherwise, follow these steps: 1 Press and hold the power button for more than four seconds to check that the power indicator goes out. Then turn on your computer again. 2 If your computer screen still remains blank, unplug the AC adapter and leave the computer for about five minutes. Then plug in the AC adapter and turn on the computer again. 136nNTroubleshooting What should I do if my computer or software stops responding? . If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. . If the Alt+F4 keys do not work, click Start, the arrow next to the Lock button, and Shut Down to turn off your computer. . If your computer does not turn off, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Shut Down. If the Windows Security window appears, click Shut Down. ! Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data. . If your computer still does not turn off, press and hold the power button until the computer turns off. . Remove the AC adapter. . Try reinstalling the software. . Contact the software publisher or designated provider for technical support. 137nNTroubleshooting Why doesn't my computer enter Sleep mode? Your computer may become unstable if the operating mode is changed before the computer completely enters Sleep mode. To restore your computer to normal operating stability 1 Close all open programs. 2 Click Start, the arrow next to the Lock button, and Restart. 3 If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. 4 If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the power button may cause loss of unsaved data. What should I do if W...

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