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Resumen del manual
The operating system then treats it like a new device and tries to reinstall it. . Use the installed driver or connect the device to the port on which it was originally installed. 58 of 68 23. Customer Service 23.1. What To Do In Case of Hardware Problems Malfunctions can sometimes have quite trivial causes, but they may also be the result of defective components. We have included a brief troubleshooting guide below which may help to solve any problems. If these tips don’t do the trick, then we’ll be more than pleased to help you out. Just give us a call! 23.2. Find The Cause Start by carefully checking all the cable connections. If the indicator lamps are not on, ensure that the Notebook and all peripheral devices are connected to the power supply. • If you are in battery mode, connect the Notebook to the mains adapter and check that the battery is charged. • If you wish to operate the Notebook using the mains adapter, disconnect the mains adapter from the socket and connect an electrical appliance such as a lamp to the same socket to test it. If the lamp does not work either, seek the advice of an electrician. • Turn off the Notebook and check all cable connections. If the Notebook is connected to peripheral devices, check all cable connections. Do not swap around the cables for the various devices, even if they look alike. The pin assignment within the cables may be different. Once you have ensured that the device’s power supply is functioning and all connections are intact, then switch the Notebook back on. 59 of 68 23.2.1. Faults and Possible Causes The screen is black. • This fault can have various causes: . The operating light (on/off switch) does not light up and the Notebook is in hibernation. Solution: Press the on/off switch. . The sleep light is flashing. The Notebook is in sleep mode. Solution: Press the on/off switch. The Notebook turns itself off during operation. • The battery may be flat. Plug the Notebook in using the mains adapter and charge the battery. The Notebook cannot be switched on. • If you are running the Notebook on batteries, check that they have been inserted correctly and are fully charged. Wrong time and date displayed. • Click the clock display in the taskbar. Select the Datums- und Uhrzeiteinstellung andern option and enter the correct values. No data can be read by the optical drive. • Check whether the disc has been inserted correctly. The WLAN/Bluetooth connections do not work. • Check that flight mode is disabled. Apps (e.g. the weather app) cannot be displayed as live tiles. • Check the date, time zone and time. 60 of 68 23.3. Do You Need More Help? You’ve checked through the suggestions in the previous section and you’re still having problems with your device? Then call our hotline or contact us at de/service. We’ll be glad to help you. Before contacting your technology centre, however, prepare the following information: • Have you made any upgrades or modifications to the initial configuration? • What peripheral devices do you use? • What messages, if any, appear? • What software were you using when the problem occurred? • What steps have you already taken to try and rectify the problem? 23.4. Driver Support The system has been thoroughly and successfully tested with the installed drivers in our test laboratory. It is normal in the computer sector, however, for the drivers to need updating from time to time. This is because there may be compatibility problems with other components (programs, devices) which have not yet been tested. You can find current drivers on the Internet at the following address: Please use the service address for the country where the device was purchased. 61 of 68 23.5. Transport Please note the following information if you wish to transport the Notebook: • Switch the Notebook off. This ensures that the hard drive heads are automatically moved to a safe area to avoid damage. Remove any inserted DVDs/CDs. • After transporting the Notebook, wait until the appliance has reached room temperature before switching it on. Large changes in temperature or fluctuations in humidity can cause moisture build-up within the Notebook due to condensation. This can cause an electrical short circuit. • Close the Notebook and check that the lid is firmly closed. • Always use a Notebook carrying case to protect the Notebook from dirt, moisture, vibrations and scratches. • Always use the original cardboard packaging to ship your Notebook and obtain advice on this from your carrier. • Always charge your battery and any spare batteries fully before embarking on longer trips and do not forget to take along your mains adapter. • Find out about the power and communication options available in your destination before travelling. • Where necessary, purchase the required power or communication adapter (LAN etc.) before departure. • When shipping the Notebook, pack the battery separately in the cardboard packaging. • When going through the...