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Resumen del manual
CONTENTS
chapter 1
General Service Information
Troubleshooting Procedures ....................................................................................................1-1
Tools Required - Desktop Computers and Workstations.........................................................1-1
Tools Required - Notebooks ....................................................................................................1-1
Protecting Yourself and the Computer.....................................................................................1-1
Clearing CMOS .......................................................................................................................1-2
Customer Responsibilities........................................................................................................1-2
POST Power-On Sequence ......................................................................................................1-3
Compaq Drive Protection System............................................................................................1-3
Accessing DPS Through Compaq Diagnostics for Windows ............................................1-4
Compaq Configuration Record Utility.....................................................................................1-4
chapter 2
Troubleshooting Flowcharts for Desktop Computers
1. Initial Troubleshooting.........................................................................................................2-2
2. No Power, Part 1 ..................................................................................................................2-3
3. No Power, Part 2 ..................................................................................................................2-4
4. No Power, Part 3 ..................................................................................................................2-5
5. No Video, Part 1 ..................................................................................................................2-6
6. No Video, Part 2 ..................................................................................................................2-7
7. No Video, Part 3 ..................................................................................................................2-8
8. Error Messages Part 1 ..........................................................................................................2-9
9. Error Messages, Part 2 .......................................................................................................2-10
10. Error Messages, Part 3 .....................................................................................................2-11
11. No O/S Loading ...............................................................................................................2-12
12. No O/S Loading from Hard Drive, Part 1 ........................................................................2-13
13. No O/S Loading from Hard Drive, Part 2 ........................................................................2-14
14. No O/S Loading from Hard Drive, Part 3 ........................................................................2-15
15. No O/S Loading from Diskette Drive ..............................................................................2-16
16. No O/S Loading from CD-ROM Drive ...........................................................................2-17
17. No O/S Loading from Network .......................................................................................2-18
18. Non-Functioning Device..................................................................................................2-19
chapter 3
Troubleshooting Flowcharts for Portable Computers
1. Initial Troubleshooting.........................................................................................................3-2
2. No Power, Part 1 ..................................................................................................................3-3
3. No Power, Part 2 ..................................................................................................................3-4
4. No Power, Part 3 ..................................................................................................................3-5
5. No Power, Part 4 ..................................................................................................................3-6
6. No Video, Part 1 ..................................................................................................................3-7
7. No Video, Part 2 ..................................................................................................................3-8
8. Non-Functioning Docking Station .......................................................................................3-9
9. No O/S Loading .................................................................................................................3-10
10. No O/S Loading from Hard Drive, Part 1 ........................................................................3-11
Quick Troubleshooting Guide
iii
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