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However we are not 100% perfect and occasionally units can fail. When they do we have a simple returns procedure. All Amcor products are guaranteed for one-year from date of purchase, on a back to base principle. A copy of our guarantee page is attached. Consumers need to keep the till receipt as proof of purchase. The Amcor Help line number for the UK 020 8 560 4141 appears on the back of each unit and in the instruction manual. If a consumer believes the unit to be faulty the first course of action is to phone the Help line 0208 560 4141. A trained engineer will speak to them. Often we find that this eliminates 95% of no fault found, as the customer may not be using the product in the correct manner. If the engineer believes the unit may be faulty, Amcor will arrange collection by a carrier from the consumer. The product must be boxed and amply protected to avoid cosmetic damage in transit. If the consumer is unable to be present to allow for collection, the boxed unit can be collected from store. Of course Amcor pay the carriage charge. On reaching Amcor the unit is checked, repaired or replaced, re-boxed and returned again by carrier to an agreed return address. This process usually takes 5 – 7 working days. If the customer returns to store and claims the unit to be faulty we would ask that you carry out the same procedure as above, particularly with air conditioners, rather than simply exchange or refund. Again this eliminates the risk that the consumer is not using the product correctly. However goods returned faulty inside 28 days can be exchanged – usually faulty goods “dead on arrival” will be returned to store by the consumer within a few days. To exchange or refund DOA goods within 28 days stores must call Amcor on 020 8 560 4141 (Monday – Friday 09.00 – 17.30 hrs.) for an authorisation number. If goods need to be exchanged over a week-end (or late evening) stores must contact Amcor on the next working day. Amcor will require store details, product details and date of purchase/ return. Goods returned under 28 day agreement that are found to have significant wear & tear will not be credited; consequently stores must check purchase and return dates. Goods returned outside 28 days of purchase will not be authorised for return to Amcor. Instead we will collect / repair / return the unit under our normal guarantee procedure. Outside of the guarantee period Amcor are able to service or repair units for a reasonable cost. Consumers can get details of the cost from the Help line number. Consumables such as activated carbon filters can be bought directly from Amcor; payment can be by cheque or credit card. This guarantee is in addition to the customers’ statutory rights. AMCOR GUARANTEE PROCEDURE GB 11 YOUR GUARANTEE DOMESTIC AIR CONDITIONERS If this product is found to be defective as a result of faulty materials or workmanship within one year from date of purchase, it will be repaired or replaced free of charge. This guarantee is subject to the following terms: Amcor Limited., must be notified of the fault Proof of purchase must be presented to Amcor’s nominated representative The warranty will be void if the product is modified, misused or repaired by an unauthorised person The guarantee does not cover accidental damage, misuse, or consumable items such as filters The guarantee after repair or replacement will not be extended beyond the original one-year period All replacement parts or units will be new or reconditioned Parts or units, which are replaced, become the property of Amcor Limited Amcor Limited disclaims any liability for incidental or consequential damages The warranty applies for the use of the product in UK. This GUARANTEE is in addition to your Statutory Rights. Creating Quality Environments AMCOR LIMITED • 9 Ryan Drive • West Cross Centre • Great West Road • Brentford Middlesex • TW8 9ER • UK For Customer Support Call: 020 8 560 4141 GB Reminder: Waste electrical products must not be disposed of with household waste. This product should be taken to our local recycling centre for safe treatment. 02 3 4 2 1 3 1 9 C M A Hong Kong China Shan Xia Industrial Development Zone, Heng Li Town, Dongguan City, Guangdong Province, China Plant One - Amcor (China) Ltd Tel: +86 769 8372 1090 Fax: +86 769 8372 1790 Email: amcorcn@amcorgroup.com Plant Two - Amcor Appliances Ltd Tel: +86 769 8372 1970 Fax: +86 769 8372 1790 Email: amcorappl@amcorgroup.com Amcor Ltd Suite 2007, Tower 6, The Gateway, Harbour City, 9 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong Tel: +852 2997 6865 Fax: +852 2997 6091 Email: amcorhk@amcorgroup.com United Kingdom Amcor Ltd 9 Ryan Drive, West Cross Centre, Great West Road, Brentford, Middlesex, TW8 9ER, United Kingdom Tel: +44 20 8560 4141 Fax: +44 20 8232 8814 Email: amcoruk@amcorgroup.com USA Amcor Inc. 685A Gotham Parkway, Carlstadt, New Yersey 07072, United States of America Tel: +1 201 460 8100 Fax: +1 201 460 9481 Email: amcorusa@amcorgroup.com The Netherlands Amcor B.V...

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