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Ltd (warranty buy-out) 977-1-4222395 Cambodia NA Distributor : Neat Technology Pte Ltd (Singapore) (warranty buy-out) 855-023-999992 29 8. Troubleshooting & FAQs 8. Troubleshooting & FAQs 8. Troubleshooting & FAQs 8.1 Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer ser vice representative. Common Problems No Picture (Power LED not lit) . Make sure the power cord is plugged into the power outlet and into the back of the monitor. . First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position. No Picture (Power LED is White) Make sure the computer is turned on. . Make sure the signal cable is properly connected to your computer. . Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable. The Energy Saving feature may be activated Screen says Attention Check cable connection . Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Star t Guide). . Check to see if the monitor cable has bent pins. . Make sure the computer is turned on. AUTO button doesn't function . The auto function is applicable only in VGA-Analog mode. If the result is not satisfactor y, you can do manual adjustments via the OSD menu. Note The Auto Function is not applicable in DVI- Digital mode as it is not necessar y. Visible signs of smoke or sparks Do not perform any troubleshooting steps . Disconnect the monitor from mains power source immediately for safety . Contact with Philips customer ser vice representative immediately. Imaging Problems Image is not centered . Adjust the image position using the “Auto” function in OSD Main Controls. . Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image vibrates on the screen . Check that the signal cable is properly securely connected to the graphics board or PC. Vertical flicker appears . Adjust the image using the “Auto” function in OSD Main Controls. . Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Horizontal flicker appears Adjust the image using the “Auto” function in OSD Main Controls. 30 8. Troubleshooting & FAQs . Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image appears blurred, indistinct or too dark . Adjust the contrast and brightness on On-Screen Display. An "after-image", "burn-in" or "ghost image" remains after the power has been turned off. . Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burnin", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. . Always activate a moving screen saver program when you leave your monitor unattended. . Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content. . Severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Image appears distorted.Text is fuzzy or blurred. . Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution. Green, red, blue, dark, and white dots appears on the screen . The remaining dots are normal characteristic of the liquid cr ystal used in today’s technology, Please refer the pixel policy for more detail. The "power on" light is too strong and is disturbing . You can adjust “power on” light using the power LED Setup in OSD main Controls. For fur ther assistance, refer to the Consumer Information Centers list and contact Philips customer ser vice representative. 8.2 General FAQs Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'? Ans.: Recommended resolution for this monitor : 1440 x 900 @ 60 Hz. . Unplug all cables, then connect your PC to the monitor that you used previously. . In the Windows Star t Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 1440 x 900 pixels. . Open 'Advanced Proper ties' and set the Refresh Rate to 60 Hz, then click OK. . Restar t your computer and repeat step 2 and 3 to verify that your PC is set at 1440 x 900 @ 60 Hz. . Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor. . Turn on your monitor and then turn on your PC. Q2: What is the recommended refresh rate for LCD monito...

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