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Be sure to log off before switching users. To log off your system, click Start, the arrow next to the Shut down button, and Log off. Why can't I exchange business card data with a mobile phone? The business card exchange function is not supported. Troubleshooting > Bluetooth Technology n184 N What should I do if I do not hear sound from my headphones or audio/video controller? Check the SCMS-T settings. If your headphones or audio/video controller does not support SCMS-T content protection, you need to connect the device using the Advanced Audio Distribution Profile (A2DP). Follow these steps: 1 Click Start and Devices and Printers. 2 Right-click the icon for the device that you want to connect using the A2DP and select Control. 3 Click SCMS-T Settings. 4 Click to cancel the Connect to a device only if it supports SCMS-T content protection check box. What should I do if the Bluetooth icon is not displayed on the taskbar? . Make sure that the switch next to Bluetooth is set to On in the VAIO Smart Network window. . To display the Bluetooth icon on the taskbar, follow these steps: 1 Click Start and Devices and Printers. 2 Right-click the Bluetooth device icon and click Bluetooth settings. 3 Click the Options tab and select the Show the Bluetooth icon in the notification area check box. Troubleshooting > Optical Discs n185 N Optical Discs Why does my computer freeze when I try to read a disc? The disc that your computer is trying to read may be dirty or damaged. Follow these steps: 1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. ! Turning off your computer with the Ctrl+Alt+Delete keys may cause loss of unsaved data. 2 Remove the disc from the optical disc drive. 3 Check the disc for dirt or damage. If you need to clean the disc, see Discs (page 146) for instructions. What should I do if the drive tray does not open? . Make sure your computer is on. . If the power supply to the optical disc drive is disabled by the VAIO Power Management, the substitute drive eject button on the optical disc drive will not work. Use the drive eject button located on the right front edge of the computer. It will take a while to eject the drive tray if the optical disc drive is not powered. . If the drive eject button does not work, click Start and Computer, right-click the optical disc drive icon, and select Eject. . If none of the above options work, insert a thin, straight object (such as a paper clip) into the manual eject hole near the substitute drive eject button. . Try restarting your computer. Troubleshooting > Optical Discs n186 N What should I do if I cannot play a disc properly on my computer? . Make sure the disc is inserted into the optical disc drive with the label facing upward. . Make sure the necessary program(s) is installed according to the manufacturer's instructions. . Blu-ray Disc playback on a connected external display may be interrupted, depending on the type or bit rate of the video. You may be able to solve this problem by lowering the screen resolution of the display. Follow the steps in Why doesn't my screen display a video? (page 191) to change the screen resolution. . If a disc is dirty or damaged, your computer will stop responding. Follow these steps: 1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. ! Turning off your computer with the Ctrl+Alt+Delete keys may cause loss of unsaved data. 2 Remove the disc from the optical disc drive. 3 Check the disc for dirt or damage. If you need to clean the disc, see Discs (page 146) for instructions. . If you are playing a disc and cannot hear sound, do any of the following: . The volume may have been turned off by the muting button. Press the button once again. . The volume may have been minimized by the volume down button. Press the volume up button several times or keep pressing the button to turn up the volume loud enough to hear sound. . Right-click the volume icon on the taskbar and click Open Volume Mixer to check the settings. . Check the volume setting in the audio mixer. . If you are using external speakers, check the volume settings on the speakers and the connections between the speakers and your computer. Troubleshooting > Optical Discs n187 N . Make sure the correct driver software is installed. Follow these steps: 1 Click Start and Control Panel. 2 Click System and Security. 3 Click System. 4 Click Device Manager in the left pane. The Device Manager window appears with a listing of your computer's hardware devices. If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the driver software. 5 Double-click the optical disc drive device to open a list of the optical disc drives of your computer. 6 Double-click your desired drive. You can confirm the driver software by selecting the Driver tab, and clicking Driver Details. 7 Click OK to close the window....
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