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However, it can be easily damaged if improperly used. If the built-in storage device is damaged, the data cannot be restored. To prevent losing data, you should be careful when handling your computer. Some features and options in this section may not be available on your computer. See the specifications to find out about the configuration of your computer. To avoid damaging your hard disk drive . Do not subject your computer to sudden movements. . Keep your computer away from magnets. . Do not place your computer in a location subject to mechanical vibration or in an unstable position. . Do not move your computer while the power is on. . Do not turn off the power or restart your computer while reading or writing data to the hard disk drive. . Do not use your computer in a place subject to extreme changes in temperature. . Do not remove the hard disk drive from your computer. To avoid damaging your solid state drive . Do not turn off the power or restart your computer while reading or writing data to the solid state drive. . Do not remove the solid state drive from your computer. Precautions > Using Fingerprint Authentication n146 N Using Fingerprint Authentication Some features and options in this section may not be available on your computer. See the specifications to find out about the configuration of your computer. . The fingerprint authentication technology does not ensure complete user authentication or complete protection of your data and hardware. Sony assumes no liability for any problems and damages arising out of your use of or inability to use the fingerprint sensor. . The fingerprint recognition rate depends on your operating conditions and varies among individuals as well. . Be sure to make a backup copy of the data stored on the built-in storage device, especially in the encrypted archives created with the File Safe feature, before sending your computer for repair. Sony assumes no liability for any loss or modification of your data that might have occurred during the course of repair. . In case the built-in storage device has to be initialized, for example after the repair work, the fingerprint templates will be lost. You will have to register them all over again. . The maintenance and management of data concerning fingerprint authentication must be carried out at your own risk. Sony assumes no liability for any defects arising out of your data maintenance and management. . Before disposing of your computer or transferring it to a third person, it is strongly recommended you erase the fingerprint data registered on the fingerprint sensor after erasing the data stored on your built-in storage device. See Erasing the Registered Fingerprints (page 84) for the detailed procedure. . A fingerprint sensor may malfunction or be damaged if you scratch its surface with: . a solid or sharp-pointed object . fine objects, for example swiping a finger covered with dirt across the fingerprint sensor . Discharge static electricity from your finger by touching a metallic object especially during dry seasons (e.g. winter) before scanning your fingerprint. Static electricity may cause the fingerprint sensor to malfunction. Troubleshooting > Troubleshooting > 7 N Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. If these suggestions fail to solve your problems, use the VAIO Care. To launch the software, see Using the VAIO Care (page 31). If the problems still cannot be solved and you need assistance, contact an authorized Sony service/support center. Some features and options in this section may not be available on your computer. . Computer Operations (page 149) . System Update / Security (page 155) . Recovery (page 157) . Battery Pack (page 160) . Built-in Camera (page 162) . Networking (LAN/Wireless LAN) (page 164) . Wireless WAN (page 168) . Bluetooth Technology (page 169) . Optical Discs (page 173) . Display (page 178) . Printing (page 182) . Microphone (page 183) . Speakers (page 184) Troubleshooting > Troubleshooting > 8 N . Touch Pad (page 186) . Keyboard (page 187) . Floppy Disks (page 188) . Audio/Video (page 189) . "Memory Stick" (page 191) . Peripherals (page 192) . Docking Station (page 193) Troubleshooting > Computer Operations n149 N Computer Operations What should I do if my computer does not start? . Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. . Make sure the battery pack is installed properly and charged. . Disconnect all connected USB devices (if any), and then restart your computer. . Remove any extra memory modules you may have installed since purchase, and then restart your computer. . If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. . If you are using an external display, make sure it is plugged int...
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