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What should I do if I cannot boot my computer from the external device connected to the computer? To boot your computer from an external device, for example a USB floppy disk drive or a USB optical disc drive, you need to change the boot device. To change the boot device, turn on your computer and press the F11 key when the VAIO logo appears. ! When using an external device, be sure to connect it to an AC power source in advance. Troubleshooting > System Update / Security n128 N System Update / Security How can I find important updates for my computer? You can find and install the latest updates on your computer with the software applications: the Windows Update and the VAIO Update. See Updating Your Computer (page 32) for more information. How can I protect my computer against security threats, such as viruses? The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to download and install the latest Windows updates regularly. You can get important Windows updates by doing the following: ! Your computer must be connected to the Internet to download the updates. 1 Click Start and Control Panel. 2 Click System and Security. 3 Click Action Center. 4 Follow the on-screen instructions to set up automatic or scheduled updates. Troubleshooting > System Update / Security n129 N How do I keep my antivirus software updated? You can keep the Internet security software programs current with the latest updates by downloading and installing the updates from the web site of the manufacturer. ! Your computer must be connected to the Internet to download the updates. . When using the McAfee: 1 Click Start, All Programs, McAfee, and McAfee SecurityCenter. 2 Click the button located at the upper left corner of the window to update the software. 3 Follow the on-screen instructions to complete the updates. . When using the Norton Internet Security: 1 Click Start, All Programs, Norton Internet Security, and LiveUpdate or Norton Internet Security. 2 Follow the on-screen instructions to complete the updates. . See the help file included with your software program for more information. ! The actual procedure may be different from the above depending on updates installed on your computer. In such a case, follow the on-screen instructions. Troubleshooting > Recovery n130 N Recovery How can I create Recovery Media? You can create Recovery Media using the VAIO Care. The media are used to restore your computer system to its factory default settings. To create the media, launch the VAIO Care (page 33) and then click Recovery & restore, Recovery, and Create Recovery Media. ! If your computer is not equipped with a built-in optical disc drive, you need to connect an external optical disc drive (not supplied). See the Recovery, Backup and Troubleshooting Guide for more information. How can I restore my computer system to its factory default settings? There are two ways to recover your computer system: from Recovery Media and from the recovery area. See the Recovery, Backup and Troubleshooting Guide for more information. How can I reinstall the original software and drivers? You can restore the preinstalled software and drivers using the VAIO Care. To restore them, launch the VAIO Care (page 33) and then click Recovery & restore, Recovery, and Reinstall Applications and Drivers. See the help file included with the VAIO Care for more information. Troubleshooting > Recovery n131 N How do I check the volume of the recovery area? Your built-in storage device contains the recovery area where the data for the system recovery is stored. To check the volume of the recovery area, follow these steps: 1 Click Start, right-click Computer, and select Manage. 2 Click Disk Management under Storage in the left pane. The volume of the recovery area and the total volume of the C drive are displayed in the Disk 0 row in the center pane. Troubleshooting > Recovery n132 N How do I reduce the volume of the recovery area? Your built-in storage device contains the recovery area where the data for system recovery is stored. If your computer includes a solid state drive, you might want to minimize the recovery area by removing such data. 1 Insert a Recovery Media into the optical disc drive while your computer is in Normal mode, turn off the computer, and then turn it on once again. ! Use Recovery Media you created upon delivery of your computer. . If you are using an external optical disc drive (not supplied), restart the computer and press the F11 key several times when the VAIO logo appears. 2 Press the M or m key to select VAIO Care Rescue and press the Enter key. 3 Click Tools and Start advanced recovery wizard. . When the Do you need to rescue data? message appears, make a backup copy of your data, if needed. 4 Follow the on-screen instructions until the Select recovery type window appears. 5 Select Custom recovery - Remove recovery contents. 6 Follow the on-sc...
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