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treatment resulting in physical, cosmetic or surface damage or changes to the product or damage to liquid crystal displays . failure to install or use the product for its normal purpose or in accordance with Sony instructions on installation or use . failure to maintain the product in accordance with Sony instructions on proper maintenance . installation or use of the product in a manner inconsistent with the technical or safety laws or standards in the country where it is installed or used . virus infections or use of the product with software not provided with the product or incorrectly installed software . the condition of or defects in systems with which the product is used or incorporated except other Sony products designed to be used with the product . use of the product with accessories, peripheral equipment and other products of a type, condition and standard other than prescribed by Sony . repair or attempted repair by persons who are not Sony or ASN members . adjustments or adaptations without Sony's prior written consent, including: . upgrading the product beyond specifications or features described in the instruction manual, or . modifications to the product to conform it to national or local technical or safety standards in countries other than those for which the product was specifically designed and manufactured . neglect . accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lighting, other external forces and impacts. 5 This guarantee covers only hardware components of the product. It does not cover software (whether of Sony or others) for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply. 6 We would like to inform you that the diagnostic fee of your product shall be paid by you if: a) the diagnosis of your product performed by Sony or by an authorized Sony Service center proves that you will not be entitled to a repair under this guarantee (for whatever reason) to rectify the defect; b) or your product is working properly and no hardware fault could be diagnosed. 7 Faulty Pixels Policy: The permitted number of defective pixels in flat panel displays that meet the requirements of ISO 13406-2 represents less than 0.0005% of the total. The VAIO-Link website Hot News | Latest Updates section (includes a "Faulty Pixels Policy" topic which allows you to verify the Faulty Pixels Policy applicable to your VAIO computer. . impaired or non-operation of the product or associated products through defects or unavailability while with Sony or an ASN member, which caused downtime, loss of user time or business interruption . inaccuracy of output from the product or associated products . damage to or loss of software programs or remova...

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