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. Contact the software publisher or designated provider for technical support. * Applicable to notebook computers only. . This problem could be due to the battery pack not being installed properly. To resolve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer again. For details, see the on-screen User Guide. . If the problem persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO-Link. . This problem could be due to the battery pack not being installed properly. To resolve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer again. For details, see the on-screen User Guide. . If the problem persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO-Link. . VAIO Recovery Center Contains the following VAIO software, tools, and Windows features: . Rescue Data Enables you to make a backup copy of your data stored on your hard disk. . Wipe and Erase Data Enables you to erase all the data on your hard disk. . VAIO Hardware Diagnostics Enables you to check your computer hardware (a CPU, memory module, hard disk, etc.). . Reinstall Programs or Drivers Enables you to restore the preinstalled software or software drivers to the original factory condition. . Restore C: Drive Enables you to restore the C drive on your computer to the original factory condition. . Restore Complete System Enables you to restore your entire computer system to the original factory condition. . Create Recovery Discs Enables you to create your own recovery discs to recover your computer system. . Backup and Restore Center Windows backup feature that enables you to use the backup related capabilities. . VAIO Data Restore Tool Enables you to restore the backup copies made with the Rescue Data software. 1 Create recovery discs Be sure to create recovery discs immediately after your computer is ready for use because there are no recovery discs provided with the computer. For instructions on how to create the recovery discs, see “Creating your own recovery discs” on page 14. Recovery discs can also be purchased. Visit for the contact details in your country/area. 2 Make a backup copy of your data Recovering your computer system will delete all the data previously stored on a hard disk. Be sure to make a backup copy of your data before recovering the computer system. For instructions on how to make a backup copy of the data, see “Backing up and restoring your data using Backup and Restore Center” on page 16. . Your computer has been infected with a computer virus. . Your computer has been unstable. . Your computer system is experiencing problems which cannot be solved through troubleshooting. . You have formatted the C drive on your computer by mistake. You may not be able to r...

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