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2 Press the Power button in the lower right corner of your screen. 3 Click the Restart option from the menu. 4 Click Troubleshoot from the menu. You now have several options: Refresh your computer . Your files and personalization settings won't change . Your computer settings will be changed back to their defaults . Your Apps from the Windows® Store are retained . Apps you installed from discs or Web sites are removed . A list of removed apps is saved to your desktop For more information, see “Refresh your PC (with user’s data)” on page 61. Reset your computer . All of your personal files and apps are removed . Your computer settings are changed back to their defaults For more information, see “Reset your PC” on page 64. If Something Goes Wrong If Something Goes Wrong The Windows® operating system is not working Advanced options Clicking this option presents you with another set of options: System Restore . System Restore allows you to use a Restore point to return the computer to a state at which it was performing properly. Restore points are created: . When new hardware or software is installed . Manually by the user System Image Recovery Windows® will “Recover” the Operating system using a specific image provided by the user. Automatic Repair This feature automates the repair process. The Operating System will automatically look for problems and repair them if possible. Command Prompt The command prompt is a very powerful tool for advanced users. Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the F8 key during the Windows® boot process: . Enable low resolution video mode Restarts Windows® using your current video driver at low resolution. This allows you to reset your display settings in the event they have been improperly set. . Enable debugging mode Starts Windows® in an advanced troubleshooting mode . Enable boot logging Creates a file that lists all the drivers that are installed during startup If Something Goes Wrong If Something Goes Wrong The Windows® operating system is not working . Enable Safe Mode Starts Windows® with a minimal set of drivers and services. If the computer starts and runs in Safe Mode, you will know the Operating System is most likely working properly and that you should look to third-party applications or drivers for the source of your problem. . Disable driver signature enforcement Allows drivers containing improper signatures to be installed . Disable early-launch anti-malware protection Allows drivers to initialize without being measured by the Anti-malware driver . Disable automatic restart on system failure Prevents Windows® from automatically restarting if an error causes it to fail. Choose this option only if Windows® is stuck in a loop where it fails, attempts to restart, and fails again repeatedly. Internet problems My Internet connection is very slow. Many factors contribute to ...

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