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2 Click the button located at the upper left corner of the window to update the software. 3 Follow the on-screen instructions to download updates. See the help file on your software program for more information. 173nNTroubleshooting Battery How do I find the battery charging status? See Charging the Battery Pack (page 27). When is my computer using AC power? When your computer is directly connected to the AC adapter, it uses AC power, even if the battery pack is installed. When should I recharge the battery pack? . When the battery level falls below 10%. . When both the charge and power indicators blink. . When you have not used the battery pack for a long period of time. When should I replace the battery pack? If the battery pack quickly runs out of power after fully charged, it may be reaching the end of its life and should be replaced. To check the battery wear level, see To check the battery wear level (page 29). 174nNTroubleshooting Should I be concerned that the installed battery pack is warm? No, it is normal for the battery pack to be warm when it is powering your computer. Can my computer enter Hibernate mode while using battery power? Your computer can enter Hibernate mode while using battery power, but some software programs and peripheral devices prevent the system from entering Hibernate mode. If you are using a program that prevents the system from entering Hibernate mode, save your data frequently to avoid losing data. See Using Hibernate Mode (page 134) for information on how you can manually activate Hibernate mode. 175nNTroubleshooting Built-in MOTION EYE Camera Why does the viewer window show no images or poor-quality images? . The built-in MOTION EYE camera cannot be shared by more than one software application. If another software application is using the camera, exit the application before using the built-in MOTION EYE camera. . The video memory of your computer may have become insufficient for displaying images from the built-in MOTION EYE camera. Lowering the resolution or reducing the colors of the LCD screen might help. . The viewer window may show some noise, for example horizontal streaks, if you view a rapid-moving object. This is normal and does not indicate a malfunction. . If the problem persists, restart your computer. Why are captured images poor in quality? . The images captured under the fluorescent lamp may show reflection of the light. . A dark portion in captured images may appear as a noise. . If the lens protection cover is dirty, you cannot take a clear shot. Clean the cover. See On Using the Built-in MOTION EYE Camera (page 156). Why do captured images contain dropped frames and audio interruptions? . The effect settings on your software application may have caused dropped frames. See the help file on your software application for more information. . There may be more software applications running than your computer can handle. Exit the applicati...

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