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If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following: . Have your phone company check that your phone line is free from any line noise. . If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems. . If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems. . If you have a second phone line available, try connecting the modem to that line. 130130nN Troubleshooting Troubleshooting the Bluetooth functionality I cannot use the Bluetooth functionality . If the Bluetooth indicator is off, turn on the WIRELESS switch. . You cannot use the Bluetooth functionality when the computer is in a power saving mode. Return to normal mode, then turn on the WIRELESS switch. The connected device does not appear in the Bluetooth Device List If the connected device is also connected to other devices, it may not appear in the Bluetooth Utility software or you may not be able to communicate with the device. I cannot find the Bluetooth device with which I want to communicate . Check that the Bluetooth functionality of the device with which you want to communicate is on. See the other device's manual for more details. . If the device with which you want to communicate is already communicating with another Bluetooth device, it may not be found or it may not be able to communicate with the computer. . To allow other Bluetooth devices to communicate with your computer, right-click the Bluetooth icon on the taskbar and select Device Properties and Security from the menu to open the Device properties and Security window. Then, check if proper security modes are selected on the Security tab. For details on the security modes, see the help file on the Bluetooth Utility software. The data transfer speed is slow The data transfer speed depends on the obstacles and/or the distance between the two devices, but also on the radio wave quality, the operating system or the software used. Try to move the computer or try to place the two devices closer. 131131nN Troubleshooting I cannot communicate with the other device although the distance between both devices is within 10 meters . The data transfer distance can be shorter than 10 meters depending on existing obstacles between the two devices, on radio wave quality, on the operating system or the software used. Try to move the computer or to place both devices closer. . If the device with which you want to communicate is already communicating with another Bluetooth device, it may not be found or it may not be able to communicate with the computer. . Check that the Bluetooth functionality of the device with which you want to communicate is on. See the other device's manual for more details. I cannot connect to service supported by target Bluetooth device Connection is only possible for services also supported by the computer with the Bluetooth functionality. For more details, see the help file on the Bluetooth Utility software. I cannot connect to a Bluetooth device by specifying its IP address on a Personal Area Network (PAN) The Bluetooth utility uses Dynamic Host Configuration Protocol (DHCP) to assign IP addresses to active wireless devices. If you specify a fixed IP address for the device to which you want to connect, the utility cannot assign a dynamic IP address to the device and fails. Do not specify IP addresses when using a PAN. I cannot use the Bluetooth functionality when I log on to my computer as a limited user The Bluetooth functionality may not be available to users with limited rights on the computer. Log on to the computer with a user with administrator rights. 132132nN Troubleshooting I cannot connect to a Bluetooth device in Personal Area Network User mode If the device to which you want to connect supports Bluetooth communication in Personal Area Network User mode only, you cannot establish a connection from your computer. I cannot use the Bluetooth Utility software when I switch a user If you switch a user without logging off from your system, the Bluetooth Utility software will not work successfully. Make sure to log off before switching a user. To log off from your system, click Start and then Log Off. 133133nN Troubleshooting Troubleshooting Wireless LAN I cannot use the Wireless LAN functionality Check if the WIRELESS or WIRELESS LAN switch is turned on and the WIRELESS LAN indicator is lit. The Wireless LAN Access Point and your computer cannot communicate . Check if the WIRELESS or WIRELESS LAN switch is turned on and the WIRELESS LAN indicator is lit. . Check if the power of the Access Point is turned on. . Check if the Access Point is displayed in the Available networks window. . To check this, click Start and then Control Panel. . Click Network and Internet Connections. . Click the Network Connections icon. . Right-c...
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