If the indicator is glowing, the device is connected to a live external power source. The device displays the WARNING RESUME FAILURE/Windows Error Recovery – Windows did not shut down successfully message. To continue, select Start Windows normally. This can happen if the device was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows® from shutting down. Data stored in the device’s memory has been lost. Data stored in the device’s internal storage drive may not be affected. Always save your data even when you are using Sleep mode. If your battery fully discharges, information that has not been saved will be lost. Your device can be configured to warn you when the battery is running low see “What to do when the main battery runs low” on page 73. If you are running on battery power, it is recommended that you do not leave the device in Sleep mode for long periods of time. To charge the battery, leave the device plugged into a live wall outlet for several hours. For more information see “Charging the main battery” on page 69. The AC power light is blinking. If the AC power light is blinking, try the following steps: 1 Connect the AC adaptor to a different power outlet, preferably in a different room. If the device starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. If Something Goes Wrong If Something Goes Wrong The Windows®operating system is not working 2 Verify that the AC adaptor is the correct unit for your device model. The device may not be able to start from an AC adaptor that is rated for less current (amperage) than the device requires, even if the rated voltage is correct, and the plug fits correctly in the DC-IN socket. The labels on the bottom of the device and the AC adaptor show the specifications for voltage (“V”) and current (“A”) for each device. The voltage level must match exactly. The amperage rating of the AC adaptor must be equal to or greater than that required by the device. 3 The battery may need charging, may be depleted, or may be defective. With AC power connected, turn the device on, and then leave the device running for several hours, which will deliver a slow, steady “trickle-charge” to the battery. Once the battery has been trickle- charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. The battery light is blinking when the device is on. If the battery light is blinking when the device is on, this indicates a power mismatch. Do the following: 1 Check the OUTPUT specifications on the AC adaptor (for example, DC 19V – 3.95A) 2 Check the INPUT specifications on the bottom of the device. The output specifications of the AC adaptor must match the input specifications of the device. 3 If the specifications do not match, locate and use the AC adaptor that shipped with your device. If the specifications do match, contact Toshiba. See “Contacting Toshiba” on page 127. The Windows® operating system is not working Once you are familiar with your device and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: . The operating system fails to start after the initial startup appears. If Something Goes Wrong If Something Goes Wrong The Windows®operating system is not working . The operating system takes a long time to start. . The operating system responds differently from the normal routine. . The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings. There are several options to choose from depending on the severity of the problem and your level of expertise with computers. If Windows® fails to start properly twice, the Windows® Boot menu will launch. To enter the Advanced Startup options manually: 1 From the Start or Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right edge. 2 When the Windows® charms appear, click or touch the Settings ( ) charm. 3 Click or touch Change PC Settings. 4 Click or touch Update and recovery. 5 Click or touch Recovery. 6 Click or touch Restart Now under Advanced Startup. The computer restarts. 7 Click or touch Troubleshoot from the menu. You now have several options: Refresh your device . Your files and personalization settings won't change . Your device settings will be changed back to their defaults . Your Apps from the Windows® Store are retained If Som...

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