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Page | 34 YEARLY MAINTENANCE YEARLY MAINTENANCE Checking Gaskets An airtight seal at the door openings and hopper lid opening is crucial to proper stove performance. Any air leaks at these areas can not only cause a dirty, inefficient burn but can also pose a serious safety threat. Because of this, gaskets should always be maintained in good condition. Gasket tightness can be checked using the “dollar-bill” method: . Place a dollar bill between the gasket and the stove body (at the location where the gasket meets the stove). . Tighten the latching mechanism down and attempt to pull the dollar bill out. If the dollar bill slides in and out easily, the gasket needs to be replaced. This test should be repeated around the entire gasket perimeter, as gaskets will sometimes seal tightly on one side, but will be worn and seal poorly on another side. . Perform this test around the entire perimeter of the door, hopper lid and ash pan. If any area fails the test, the entire gasket should be replaced. The part number appropriate to the gasket being replaced can be found in the “Illustrated Parts” section of this manual. . Gaskets should only be replaced with equivalent fiberglass gaskets purchased from England’s Stove Works ® specifically for this unit. Instructions for gasket removal and replacement will accompany the gasket kit ordered, and can also be found in the instructional DVD accompanying this manual in the stove. Page | 35 TroubleShooting Guide WARNING: To avoid ELECTRICAL SHOCK always disconnect the unit from the power source BEFORE attempting any repair. If this guide does not correct the problem, call your local dealer or Technical Support at 1.800.245.6489. Problem Cause Solution Auger not turning 1. Bad auger motor. 1. Replace auger motor. 2. Foreign matter jamming auger. 2. Remove pellets and object. 3. Vacuum sensor. 3. Check exhaust blower. Smoke smell or dust in house 1. Improper exhaust connection. 1. Check exhaust connections for leaks, especially the exhaust blower connect. Seal leaks with silicone, aluminum tape or a hose clamp. Room blower not operating 1. Loose thermal sensor. 1. Tighten connection on sensor. 2. Blower speed set higher than heat range, causing stove to cool and blower to cycle. 2. Lower blower speed. 3. Loose connection. 3. Check control board connection. Exhaust blower not operating 1. Loose connection. 1. Check control board connection. 2. Bad blower. 2. Replace blower. 3. Bad vacuum sensor. 3. Replace vacuum sensor. Lazy Fire 1. Bad exhaust blower. 1. Inspect and replace blower. 2. Excessive pellet moisture. 2. Keep pellets dry. 3. Excessive ash build.up. 3. Thoroughly clean unit. 4. Low quality pellets. 4. Use only PFI premium pellets. Blown Fuse 1. Power surge. 1. Replace fuse; use surge protector. 2. Exposed wire. 2. Check for exposed or frayed wire and loose connections. 3. Electrical component shorting. 3. Check motors and blowers for obstructions or short circuits. High Pellet Consumption 1. Low quality or non.uniformly sized pellets. 1. Use premium pellets or try another pellet brand. Squeaking Noise 1. Obstruction in auger tube. 1. Check auger tube for foreign objects. 2. Blower Noise. 2. Remove, clean, and oil blower. Pinging or Rattling Noise 1. Foreign material in blower. 1. Check both blowers for material. Page | 36 2. Loose exhaust fan set screw. 2. Check set screw for tightness. "E.1" Code On Control Board 1. Vacuum bypass chip missing. 1. Contact Technical Support. Unit Shuts Down in 15.20 minutes with an "E.2" code on control board. 1. Loose thermal sensor. 1. Check both sides of thermal sensor connection (exhaust blower and control board). 2. Control board settings. 2. Start stove on minimum Heat Range 5 to ensure a good fire is started. 3. Failure to light pellets. 3. Check igniter for buildup or failure. "E.3" Code on Control Board (Overfire) 1. Convection (Room Air) blower failure. 1. Check convection blower for proper function, replace if necessary. 2. Partially blocked flue. 2. Check flue for obstructions. 3. Using fuel other than premium wood pellets. 3. Use ONLY premium wood pellets in this stove. "E.4" Code on Control Board (Proof of flame lost) 1. The hopper is empty. 1. Refill the hopper with pellets and restart the stove. 2. The hopper lid was left open too long during refueling. 2. Keep the hopper lid open for the shortest interval possible when refueling. The safety switch stops the auger when the hopper lid is open. 3. Component failure. 3. An auger motor failure or combustion motor failure can sometimes results in an "E.4" code. 4. Blower speed is set too high, cooling firebox too rapidly. 4. Operate the stove with the blower speed and heat range at the same value. Notes: 1. Whenever instructed to check/replace the vacuum sensor, also check for loose or cracked vacuum hose. Also, be certain the vacuum measurement port in the firebox is kept clean. 2. To restart and clear an error code displayed on the control board, push the "ON" button and t...

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