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See page 16. Calibrate the printer (see page 17). Brady X-PLUS Series User.s Guide Error Condition Head Open Problem Solution The printhead is not fully closed. Close the printhead. Error Condition Head Element Bad Problem Solution One or more of the printhead elements have failed the printhead element test. If the failed elements impact your printing application, replace the printhead. To override this error, disable the head test count feature on the front panel by defaulting the value to .0000.” See page 59. Warning Ribbon In Problem Solution The ribbon is loaded. Remove the ribbon and set the printer to direct thermal mode. Ensure that the printer driver and/or software settings are correctly set (if applicable). Warning Head Too Hot Problem Solution The printhead is over temperature. Allow the printer to cool. Printing automatically resumes when the printhead elements cool to an acceptable operating temperature. Brady X-PLUS Series User.s Guide Warning Head Cold Problem Solution The printhead is under temperature. Continue printing while the printhead reaches the correct operating temperature. If the error remains, the environment may be too cold for proper printing. Relocate the printer to a warmer area. Warning Cutter Jammed Problem Solution Cutter blade is in the media path. Turn off the printer power and unplug the printer. Inspect the cutter module for debris and clean as needed following the cleaning instructions on page 70. Out of Memory* Problem Solution Insufficient DRAM for the label length, downloaded fonts/graphics, and images. *There is not enough memory to perform the function shown on the second line of the error message. Ensure that the device, such as FLASH memory or PCMCIA card, is installed and not write protected or full. Ensure that the data is not directed to a device that is not installed or available. Brady X-PLUS Series User.s Guide Print Quality Problems General Print Quality Issues Problem Solution You are using an incorrect media and ribbon combination for your application. Consult your authorized Brady reseller/distributor for information and advice. The printer is set at the incorrect print speed. For optimal print quality, set the print speed to the lowest possible setting via ZPL II, the driver, or the software. The printer is set at the incorrect darkness level. For optimal print quality, set the darkness to the lowest possible setting via the front panel, the driver, or the software. The printhead is dirty. Clean the printhead according to the instructions on page 66. There is light printing (or no printing) on the left or right side of the label or the printed image is not sharp. The toggle pressure needs to be adjusted. Follow the printhead pressure adjustment instructions on page 73. Gray lines on blank labels with no consistent pattern Problem Solution The printhead is dirty. Clean the printhead according to the instructions on page 66. Light, consistent vertical lines running through all of the labels Problem Solution The printhead or platen roller is dirty. Clean the printhead, platen roller, or both according to the instructions on page 66. Intermittent creases on the left and right edges of the labels Problem Solution There is too much toggle pressure on the printhead. Reduce the toggle pressure. Refer to the printhead pressure adjustment on page 73. Brady X-PLUS Series User.s Guide Wrinkled Ribbon Problem Solution The ribbon is not loaded correctly. Load the ribbon correctly. See .Ribbon Loading” on page 39. The darkness setting is incorrect. Set the darkness to the lowest possible setting for good print quality. See .Darkness” on page 46. Incorrect printhead pressure or balance. Set the pressure to the minimum required for good print quality. See .Printhead Pressure Adjustment” on page 73. The media is not feeding correctly. It is .walking” from side to side. Make sure that the media guide and media supply guide touch the edge of the media. Communications A label format was sent to the printer but not recognized. The DATA light does not flash. Problem Solution Check the printer driver or software communications settings (if applicable). Check the printer host port setting via the front panel (see page 53). Select the port that matches the one being used by the host. The communication parameters are incorrect. Are you using the correct communication cable? See page 22 for the requirements. Via the front panel, check the protocol setting. It should be set to .none.” See page 54. Ensure that the correct driver is being used, if applicable. Brady X-PLUS Series User.s Guide A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label. Problem Solution The host is set to EPP parallel communications. Change the settings on the computer host to standard parallel communications. Ensure that the flow control settings match. The serial communication settings are incorrect. Check the communica...

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