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Resumen del manual
•There is too much paper in the tray. Remove excess paper from the tray. •The paper is too thick. Use only paper that meets the specifications required by the machine (See "Print media specifications" on page 3). •If an original does not feed into the machine, the document feeder rubber pad may require to be replaced. Contact a service representative. The paper keeps jamming. •There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, use the multi-purpose tray. •An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine (See "Print media specifications" on page 3). •There may be debris inside the machine. Open the front door and remove any debris. •If an original does not feed into the machine, the document feeder rubber pad may need to be replaced. Contact a service representative. Envelopes skew or fail to feed correctly. Ensure that the paper guides are against both sides of the envelopes. Printing problems Condition Possible cause Suggested solutions The machine does not print. The machine is not receiving power. Check the power cord connections. Check both power switches and the power source. The machine is not selected from the available printers list. Select this printers “Name” from the available printers drop-down list in the application you are printing from Check the machine for the following: •The front door is not closed. Close the front door. •Paper is jammed. Clear the paper jam (See "Clearing paper jams" on page 3). •No paper is loaded. Load paper (See "Loading paper in the tray" on page 3). •The toner cartridge is not installed. Install the toner cartridge. If a system error occurs, contact your service representative. The connection printer cable between the computer and the machine is not connected properly. Disconnect the machine printer cable and reconnect it. The connection printer cable between the computer and the machine is defective. If possible, attach the printer cable to another computer that is working properly and print a job. You can also try using a different machine printer cable. The port setting is incorrect. Check the Windows printer settings to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct (See "Opening printing preferences" on page 2). The printer driver may be incorrectly installed. Repair the machine software (See "Installing USB connected machine’s driver" on page 3). The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. The document size is so big that the hard disk space of the computer is insufficient to access the print job. Make available more hard disk space and print the document again. The machine selects print materials from the wrong paper source. The paper option that was selected in the Printing Preferences may be incorrect. For many software applications, the paper source selection is found under the Paper tab within the Printing Preferences. Select the correct paper source. See the printer driver help screen (See "Opening printing preferences" on page 2). A print job is extremely slow. The job may be very complex. Reduce the complexity of the page or try adjusting the print quality settings. Half the page is blank. The page orientation setting may be incorrect. Change the page orientation in your application. See the printer driver help screen. The paper size and the paper size settings do not match. Ensure that the paper size in the printer driver settings matches the paper in the tray. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. The machine prints, but the text is wrong, garbled, or incomplete. The machine cable is loose or defective. Disconnect the machine printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the printer cable and the machine to another computer that you know works ensure print driver is installed and try a print job. Finally, try a new machine printer cable. The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and back on again. If you are in a DOS environment, the font setting for your machine may be set incorrectly. Change the language setting (See "Changing the display language" on page 1). Printer driver corrupted. Reinstall printer drvier. Pages print, but they are blank. The to...
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