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Resumen del manual
As a subscriber (the owner of a VPS mailbox), you can: • Send a message to one or more people inside or outside of your office. • Transfer messages (with your annotation) to other VPS subscribers. • Receive messages from any touch-tone telephone. • Be called at an outside telephone or be notified through your beeper, when there are messages stored in your mailbox. • Be notified by the message-waiting lamp on your extension that there are messages stored in your mailbox. • Screen your calls. • Automate the handling of callers. • And more... This guide is your reference to making the best use of your mailbox and the Voice Processing System. How to Use This Manual This Subscriber's Guide explains how to use the Voice Processing System (VPS) with any touch-tone telephone. Diagrams and notes accompany step-by-step descriptions of each VPS operation. Additionally, you are guided through each procedure by the voice prompts played as each step is performed. Description Describes the step-by-step actions that you must perform for each procedure. ^ This symbol identifies important notes about the operation being described. Introduction 3 Menu Diagram Subscriber's Main Command Menu cb cb ¿i a ¿) ¿) do Auiomaied Attendant Status I O $ ® GD Call Covering Message Incomplete Transfer Extension Reception Handling Status Setting Mode Status ^ À À À À Call Call Intercom Calling Disable Blocking Screening Paging a Beeper All Transfer Services Voice Prompts To set Call Transfer Status, Press [i J To set up Covering Extension, Press [2] To set Message reception Mode, Press [3J To set Incomplete Handling Status, Press [4] The voice prompts for each step are shown in Italicized text. Quick Reference At the end of this guide is a flow-chart showing all VPS operations. The Quick Reference has been designed to serve as an at-a-glance guide to basic VPS operations. Terms to Know Subscriber The owner of a VPS mailbox. System Manager The person who manages and maintains the Voice Processing System. The System Manager creates mailboxes and authorizes the use of some VPS features. Getting Started Numbers to Know You must have the following information before you begin: • The extension number(s) of the VPS. • Your mailbox and extension number. • The System Manager's phone number. You will find a diagram in the left-hand corner of the first page of each procedure. The diagrams illustrate the menu path for each procedure. The bold lines and black keys indicate the path that you should take and the steps that must be performed. 4 Introduction Basic Steps When using your mailbox for the first time, you must read "Chapter 1: Mailbox Setup" and perform the key set up procedures described. You must customize your mailbox before sending or receiving messages. Identify yourself as the owner of your mailbox by setting the following: • Recording Personal Greetings • Recording Your Name • Setting Your Password You may further customize your mailbox by setting any of the additional features: • Call Transfer Status • Covering Extension • Incomplete Call Handling Status • Message Reception Mode • Notification by Calling Introduction 5 Table of Contents 1 Mailbox Setup 1.1 Logging into Your Mailbox...........................................................................................8 1.2 Recording Personal Greetings....................................................................................10 1.3 Setting, Changing and Clearing Your Password.......................................................13 1.4 Recording Your Name.................................................................................................15 1.5 Service Access Commands..........................................................................................17 2 Receiving Messages 2.1 Receiving Messages......................................................................................................20 2.2 Replying to Messages...................................................................................................22 2.3 Message Transfer.........................................................................................................24 2.4 Erasing Messages.........................................................................................................27 2.5 Accessing Your Mailbox from an Outside Telephone...............................................28 3 Sending Messages 3.1 Delivering Messages to Other Subscribers................................................................30 3.2 Checking Mailbox Distribution..................................................................................34 3.3 Setting up an External Message Delivery List..........................................................36 3.4 Sending External Delivery Messages.........................................................................39 3.5 Checking and Setting External Message Delive...