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or its affiliates in the United States and/or other countries. Presto! PageManager is a registered trademark of NewSoft Technology Corporation. Microdrive is a trademark of International Business Machine Corporation. CompactFlash is a registered trademark of SanDisk Corporation. Memory Stick is a registered trademark of Sony Corporation. SanDisk is a licensee of the SD and miniSD trademarks. MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard Association. xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. Ltd. PictBridge is a trademark. Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of Sony Corporation. BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registerd trademarks of Broadcom Corporation in the United States and/or other countries. AOSS is a trademark of Buffalo Inc.. FaceFilter Studio is a trademark of Reallusion, Inc. Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs. All other brand and product names mentioned in this User's Guide, the Software User's Guide and the Network User’s Guide are registered trademarks of their respective companies. A 131 B B Troubleshooting For technical help, you must call the country where you bought the machine. Calls must be made from within that country. IMPORTANT If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at If you are having difficulty with your machine Printing Difficulty Suggestions No printout Check the interface cable or wireless connection on both the machine and your computer. (See the Quick Setup Guide.) Check that the machine is plugged in and that the On/Off key is on. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 146.) Check to see if the LCD is showing an error message. (See Error messages on page 138.) Check that the correct printer driver has been installed and chosen. Make sure that the machine is online. Click Start and then Printers and Faxes. Right-click and choose Brother MFC-XXXX (where XXXX is your model name), and make sure that Use Printer Offline is unchecked. Poor print quality Check the print quality. (See Checking the print quality on page 151.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User’s Guide on the CD-ROM and Paper Type on page 23.) Make sure that your ink cartridges are fresh. The following may cause ink to clog: • The expiration date written on the cartridge package has passed. (Cartridges stay usable for up to two years if kept in their original packaging.) • The ink cartridge was in your machine over six months. • The ink cartridge may not have been stored properly before use. Try using the recommended types of paper. (See Acceptable paper and other media on page 12.) The recommended environment for your machine is between 68° F to 91° F (20° C to 33° C). 132 Printing (continued) Difficulty Suggestions White horizontal lines appear in text or graphics. Clean the print head. (See Cleaning the print head on page 151.) Try using the recommended types of paper. (See Acceptable paper and other media on page 12.) If you want to print on Photo 4".6" or Photo L 3.5".5" paper, make sure you use the photo bypass tray. (See Loading photo paper on page 18.) The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 151.) Characters and lines are stacked. Check the printing alignment. (See Checking the print alignment on page 152.) Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See Loading paper and other media on page 15.) Make sure the Jam Clear Cover is set properly. Smudged stain at the top center of the printed page. Make sure the paper is not too thick or curled. (See Acceptable paper and other media on page 12.) Printing appears dirty or ink seems to run. Make sure you are using the recommended types of paper. (See Acceptable paper and other media on page 12.) Don't handle the paper until the ink is dry. If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type in the Basic tab of the printer driver. Stains appear on the reverse side or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer platen on page 150.) Make sure you are using the paper support flap. (See Load...
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