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The TV screen Maybe you connected the receiver to an• Check your TV user’s manual for the right TV input to useis all blue. input on the TV that’s wrong for thesignal output from the receiver. Maybe a VCR is causing the problem. for the signalfrom the receiver. • Setup your TV to display the right input where your receiver isconnected. • Make sure the receiver is on. • If a VCR is installed between the receiver and TV, turn the VCR off to loop the receiver signal to the TV. Page116 Use the Troubleshooting Tables REMOTE CONTROL What’s Happening What’s Wrong What You Can Do While you do a• If you don’t press any button• Startover again. remote procedure,for 20 seconds, the remote “times theremotecontrol out.” “times out.” • If you hold a button longer than twominutes,the remote control stopstransmitting. • Designed to save battery life. Youcan’tfind the • N/A • Use the receiver’s front panel buttons to control the receiverremote control. until you find the remote. • If the remote control is lost for good or toodamaged to use, call the Customer Service Center to order a replacement. When you press• Maybe the remote control batteries• Try other remote control buttons to see if the receiver responds. theremotecontrol are weak or dead. Replace the remote batteries with fresh ones. POWER buttonto turn the receiver on, the receiver’s front panel POWER lightdoesn’t turn on. • Maybe you didn’t plug the receiverpower cord into a power outlet, ormaybe there’s a problem with the power. • Maybe the remoteisn’t inSAT mode. • Maybe the remote and the receiverhave differentaddresses. • Make sure the receiver power cord is okay, and put the pluginto the outlet the right way. • Make sure you set the remote to SAT mode to control the receiver. • Make sure the remote and the receiver have the same address. See Change the Address on page 21. When you press a• Maybe you’re trying to control a• Remember, the remote control uses IR signals to control all devicesbutton on the device and you’re not pointing theexcept for the receiver. IR signals travel only 40 feet or less, and can’t remotecontrol,the remote control right at it. go through walls or other solid objects. You must point the remote device doesn’t do what you expect. • Maybe the remote control is missingbatteries, maybe you putthe batteriesin theremotethe wrongway, ormaybe the batteries are weak or dead. • Maybe you didn’t set the remoteto the mode for the device you wantto control. • Maybe you didn’t set up the remoteto control the device. • MaybeUHFsignalsfromaneighbor’sremoteareblockingsignalsfromyour remote. control rightat the device, with no objects to block the signal path. • If the batteries are missing or dead, put fresh AAA-size batteries in. Iftheremotehasfreshbatteries,checkwhetheryouputthemintherightway.If you didn’t, take them out and put them in the right way. • Makesureyou set the remote to themodefor thedeviceyou wantto control, by pressing the correct mode button. • Make sure you set up the remote to controlall the devices you want to use. • Put a UHF attenuator on the receiver’s UHF REMOTE ANTENNA input.This will help keep stray signals from blocking your remote’ssignals,but also cut down how far away you can use the remote. • Change the remote control and receiver address. See Change the Address on page 21. When you press• Maybe you did notset up the remoteSetup the remote to control either TV volumeor tuner/amplifier volume, theremotecontrol to control a TV. whichever you want. MUTE or VOLUME button, nothing happens. • Maybe you’re trying to control TVvolume but you set up the remoteto control atuneroramplifier in AUX mode. • Maybe you’re trying to control tuneroramplifiervolumebutyousetuptheremote to control a TV in AUX mode. Page117 Chapter5ReferenceSOUNDChapter5ReferenceSOUND What’s Happening What’s Wrong What You Can Do The receiver’s front panel POWER light ison and there’s a good picture ontheTVset,butyoudon’t hear anysound. • Maybeyoumutedthesound,orsetthevolume so low you can’t hear it. • Maybe you didn’t connect the audiocables the right way. • Check thevolumelevelontheTV or audiodevice.Turnoffthemuteor turn up the volume. • ChecktheaudioconnectorsandcablesfromthereceivertotheTVorthe sound system. • Check the TV speakers or the sound system. Youhearaforeignlanguage with a program. Maybe you set the receiver to selecta foreign language. See Change Program Languages in Chapter 2 -How to Use the System to select the language you want. Page118 Test the System TEST THE SYSTEM START ANY TEST 1. Press the MENU button. 2. Select the System Setup option. 3. Select the Diagnostics option. Note: “Diagnostics” are just “tests.” 4. Selecttheoptionforthetestyouwanttodo. Note: Ifwe upgrade thereceiver software,we may add new tests. TEST THE PHONE CONNECTION 1. Makesureyouconnectaphonelinetothereceiver’sbackpanel PHONE JACK. 2. Select the Connection option.The receiver displays amessagethat asks you to wait until the test is done. • Ifthephoneconnectionisoka...

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