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Some pay per view programs may be protected by Macrovision• ® copy protection at the discretion of the copyright owner. Youmay want to connect the Digital Satellite Receiver directly toyour TV. Check the connections to your TV and other equipment• ( see pages 7– 13) . Make sure that your TV and other equipment are set to the input• source to which you connected your Digital Satellite Receiver, forexample, channel 3 or 4, Video 1 or 2 ( see pages 9– 10) . Check the Satellite Dish Antenna’s signal strength (see page 23). • Make sure the RG- 6 coaxial cable is properly connected to the• Satellite Dish Antenna. Ifthe cabledistancebetween theSatelliteDish Antenna andthe• Digital Satellite Receiver is more than 100 feet, you must use theSony Amplifier EAC-DA1. Make sure your Access Card is inserted correctly (see page 13) . • Move any antenna cables that may be directly above your Digital• Satellite Receiver. Change the setting of the CH3/ CH4 switch on the back of the• Digital Satellite Receiver. This could improve picture quality onlyif you are using the UHF/ VHF IN jack of the Digital SatelliteReceiver to connect a local TV antenna or cable company service. You cannot order a pay per view program Make sure your Digital Satellite Receiver is connected to a• telephone line (see page 8). Make sure the system is not locked (see page 58). • Use the Program Guide to access the station ( see page 37) . • If the message “Purchase information not available” appears, • you must contact your serviceprovider toorder theprogram. Your Access Card may be full. If so, contact your service• provider. It may be toolateto order theprogram youwant. If so,check for• other show times (see page 45). Poor picture quality or no picture when it rains or snows You cannot turn on the unit Make sure that the AC Power Cord is plugged in ( see page 13) . • If the AC Power Cord is plugged in, unplug the AC Power Cord, • wait a few minutes, then plug in the AC Power Cord again. Heavy rain or snow may degrade the strength of the signal• coming from the satellite to your Satellite Dish Antenna. To limitany negative effects during degraded conditions, make sure thatyour professional installer has aimed your Satellite Dish Antennaso that you are receiving a high signal strength level (see page 23, or refer to your Satellite Dish Antenna Installation Instructions). Make sure you subscribe to the station you are trying to access. • Your service provider can tell you to which stations yousubscribe. Make sure the station you are trying to access is not set to be• skipped ( see pages 50– 51) . Make sure the system is not locked (see page 58). • Use the Program Guide to access the station ( see page 37) . • Press the SAT FUNCTION button on the remote control before• you select a channel (see page 20) . You cannot find the station of the pay per • See “Checking Pay Per View Purchases” on page 59 to getview program that you ordered information (station, start time, etc. ) about programs that youhave ordered. You cannot cancel a pay per view order • You cannot cancel pay per view orders that you have watched. Contact your service provider for details. The program highlighted in the Program • Highlight and select the program. Although the program youGuide does not appear highlight appears in the Media Window display, you must pressthe button to complete your selection (see page 37). You cannot see any Favorite Stations • Set up your personal Favorite Titles before you try to use theFavorite Stations guide (see page 41). Locks & Limits feature not working properly • Make sure that the Spending, Rating, Pay Per View, and StationsBlocked are set as you want them (see pages 53– 56) . Then, makesure that the system is locked (see page 57) . You cannot access the Locks & Limits screens • The system must be unlocked before you can make changes tothe Locks & Limits (see page 58). You cannot unlock the system • Make sure that you entered the passcode correctly. If you havelost or forgotten your passcode, contact your service provider. Language of audio track is incorrect or audio • Check the default language setting. The program provider maytrack is not available not broadcast all of the languages in the Default Audio pop-up(see page 64). Some programs may not offer audio tracks. • You cannot access a program continued — 11 — Troubleshooting (continued) Problem What you can do You cannot record programs with your VCR • Make sure that your VCR is connected correctly (see page 10) . • Ifyou want to usethe VCR Controlfeature, makesurethat the VCR Controller is connected correctly (see page 11) . Also make sure that you have selected the correct VCR Manufacturer Code (see page 27) . • If you are using the VCR Control feature to record a future program, make sure that your VCR is turned off before the program begins. The VCR Control feature will turn on the VCR and start recording. • Make sure that the program you are trying to record doesn't conflict with any Locks & L...

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