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Resumen del manual
The machine does not empty and/or does not spin • The drain hose may be squashed or kinked. (E20) • The option has been selected. • The drain pump may be blocked. (E20) • The drain hose extension, if fitted, is not correct. Follow the instructions for connecting to the waste. • The drainage system pipes are blocked. • The wash load is unbalanced: redistribute the clothes inside the drum to allow the machine to spin. There is water on the floor • Too much detergent or unsuitable detergent has been used (creates too much foam). • Check whether there are any leaks from the inlet hose fittings. It is not always easy to see this as the water runs down the hose; check to see if it is damp. • The drain hose may be damaged or not securely positioned. • The detergent dispenser drawer or recess is clogged. • The drainage system pipes are blocked. • The cap on the emergency emptying hose has not been replaced after cleaning the pump. 20 Problem Possible causes Unsatisfactory washing results: • Too little detergent or unsuitable detergent has been used. • Stubborn stains have not been treated prior to washing. • The correct temperature was not selected. • Excessive laundry load. The machine vibrates or is noisy: • The transit bolts and packing have not been removed. • The support feet have not been adjusted. • The laundry is not evenly distributed in the drum. • Maybe there is very little laundry in the drum. The door will not open: • The programme is still running. • The door lock has not been released. • There is water in the drum. The door could be opened only when «Door openable» message appears in the display and the door locked light goes off. Spinning starts late or the • The electronic unbalance detection device has cut in because the laundry is not evenly distributed in machine does not spin: the drum. The laundry is redistributed by reverse rotation of the drum. This may happen several times before the unbalance disappears and normal spinning can resume. If, after 10 minutes, the laundry is still not evenly distributed in the drum, the machine will not spin. In this case, redistribute the load manually and select the spin programme. 21 Service & Spare Parts In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Electrolux Service Force Centre by telephoning: 0870 5 929929 Your telephone call will be automatically routed to the Service Force Centre covering your post code area. For the address of your local Electrolux Service Force Centre and further information about Service Force, please visit the website at For Customer Service in Ireland please contact us at the address below: Electrolux Electrolux Group (Irl) Ltd Long Mile Road Dublin 12 Republic of Ireland Tel: +353 (0)1 4090751 Email: service.eid@electrolux.ie Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”. When you contact the Service Force Centre you will need to give the following details: 1. Your name, address and post code 2. Your telephone number 3. Clear and concise details of fault 4. The model and serial number of the appliance (found on the rating plate - see picture) 5. The purchase date. Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls. Customer Care Department For general enquiries concerning your Electrolux appliance or for further information on Electrolux products, please contact our Customer Care Department by letter or telephone as follows : Electrolux Customer Care Department (Major Appliances) Addington Way Luton Bedfordshire LU4 9QQ Tel 08705 950950* or visit our website at : * calls to this number may be recorded for training purposes. 22 Guarantee Conditions Standard guarantee conditions We, Electrolux, undertake that if, within 12 months of the date of the purchase, this ELECTROLUX appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option repair or replace the same FREE OF ANY CHARGE for labour, materials or carriage on condition that: • The appliance has been correctly installed and used only on the electricity supply stated on the rating plate. • The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s instructions. • The appliance has not been serviced, maintained, repaired, taken apart or tampered with, by any person not authorised by us. • All service work under this guarantee must be undertaken by Electrolux Service Force Centre. • Any appliance or defective part replaced shall become the Company’s property. • This guarantee is in addition to your statutory and other legal rights. Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in whic...