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These can, therefore, easily be recovered. The procedures for cleaning the filter are as follows: A. Open the flap B. Only available on certain models: Pull out the corrugated hose, remove the stopper and drain the water into a container. C. Before removing the filter, place an absorbent towel below the filter cap to collect the small amount of water likely to be inside the pump D. Turn the filter anticlockwise till it stops in vertical position. Remove and clean. E. After cleaning, replace by turning the notch on the end of the filter clockwise. Then follow all procedures described above in reverse order. 30 Transporting storing the appliance for long periods when appliance is not in use If the appliance is being transported or is out of use for long periods in unheated places, all remaining water must be completely removed from all hoses. Ensure mains power is off, then unclip the hose and point it downwards into a basin until all the water has emptied out. When finished, repeat the operation in the reverse order. 31 Trouble shooting What might be the cause of... Defects you can remedy yourself Before calling GIAS Service for technical advice please run through the following checklist. A charge will be made if the machine is found to be working or has been installed incorrectly or used incorrectly. If the problem persists after completing the recommended checks, please call the GIAS Service, they may be able to assist you over the telephone. PROBLEM CAUSE REMEDY 1. Does not work on any programme Plug not In socket. Not switched on. Power failure. Fuse blown. Door open. RCD tripped (trip switch) Has the Delay start been set. Plug It in. Switch on. Check and refer to “Power Failure” section. Check. Close door. Reset RCD. Check. 2. Does not fill with water See cause 1. \Nater supply turned off. Programme selector not correctly positioned. Check. Turn on water supply. Position programme selector correctly. 3. \Nater does not drain away Kink in discharge hose. Foreign bodies in filter The machine has been plumbed In incorrectly. Straighten discharge hose. Examine filter. Check installation. 4. \Nater on floor around the washing machine Leaking gasket between tap and water Inlet hose. Strand of clothing or dirt between door rubber gasket and door glass. Incorrect plumbing. Replace gasket and tighten connection. Re-load the machine and keep rubber door gasket/door glass clean. Check plumbing. 5. Does not spin \Nater has not yet drained away. “Spin Cancel” option selected (certain models only). Unbalanced load. \Na\t a few minutes for machine to empty. Check. Rearrange load evenly. 6. Machine vibrates a lot during spin Washing machine not completely level. Load not distributed evenly. Transit brackets not removed. Adjust the special adjustable feet. Rearrange the laundry evenly. Remove transit brackets (see installation section). 7. Door will not open Two minutes have not elapsed since the programme finished. \Na\t two minutes. 8. Display reads error 0,1,5, 7, 8,9 - Call service. 9. Display reads error 2 No water fill. Check water supplies are on. 10. Display reads error 3 No pump out. Check drain is clear. Check drain hose Is not kinked. 11. Display reads error 4 Machine overfilled with water. Turn off water supply to machine. Call service. 32 It is unlikely that water will be visible in the drum! This is due to the latest technology that achieves the same standard of washing and rinsing but with far less water consumption. Note: The use of environmentally-friendly, phosphate-free detergents (check detergent information on pack) can have the following effects: - waste water from rinsing may be cloudier because of the presence of a white powder (zeolites) held in suspension, without the rinse performance being adversely affected; - presence of white powder on laundry after washing, which is not absorbed by the fabric and does not alter the colour of the fabric. - The presence of foam in the final rinsing water is not necessarily an indication of poor rinsing. - Carrying out more rinse cycles does not serve any purpose in such cases. 33 Customer Service The appliance is covered by a certificate of guarantee which allows you free use of the Candy Technical Support Service. Remember to send off the guarantee certificate for validation within 10 days of the date of purchase. You should retain the receipt issued by the retailer when you purchased the machine to show to the call out engineer, should you need to consult one. If your washing machine shows signs of a defect or is not working properly, before you contact GIAS Service we recommend you carry out the checks detailed on page 32 within the Trouble shooting section. If the problem with the machine persists after completing all the recommended checks, please dial the GIAS Service number on the rear cover of this manual. For the cost of a telephone call, you will be connected directly to GIAS. It is important you tell...
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