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20) If the audio is OK, the sound problem may caused by the source or signal. There is no sound or the sound is too low at maximum volume. • Please check the volume the of external device connected to your TV The picture is good but there is no sound. • Set the Speaker Select option to TV speaker in the sound menu. (P. 17) • If you are using an external device, make sure the audio cables are connected to the correct audio input jacks on the TV. • If you are using an external device, check the device’s audio output option (ex. you may need to change your cable box’s audio option to HDMI when you have a HDMI connected to your TV). • If you are using a DVI to HDMI cable, a separate audio cable is required. • If your TV has a headphone jack, make sure there is nothing plugged into it. The speakers are making an inappropriate noise. • Check the cable connections. Make sure a video cable is not connected to an audio input. • For antenna or cable connections, check the signal strength. Low signal level may cause sound distortion. 48 English Issues Solutions and Explanations No Picture, No Video The TV will not turn on. • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. • Make sure the wall outlet is working. • Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to “The remote control does not work” below. The TV turns off automatically. • Ensure the Sleep Timer is set to Off in the Setup menu. (P. 18) • If your PC is connected to the TV, check your PC power settings. • Make sure the AC power cord is plugged in securely to the wall outlet and the TV • When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if there is no signal. There is picture/Video. • Check cable connections (remove and reconnect all cables connected to the TV and external devices). • Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device’s output is HDMI, it should be connect to an HDMI input on the TV. • Make sure your connected devices are powered on. • Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. RF(Cable/Antenna) Connection The TV is not receiving all channels. • Make sure the Antenna cable is connected securely. • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -Setup - Plug & Play (Initial setup) and wait for all available channels to be stored. • Verify the Antenna is positioned correctly. The picture is distorted: macroblock error small block, dots, pixelization • Compression of video contents may cause picture distortion, especially with fast moving pictures such as sports and action movies. • A low signal can cause picture distortion. This is not a TV issue. PC Connection A "Not Supported Mode" message appears. • Set your PC’s output resolution and frequency so they match the resolutions supported by the TV. (P 20) "PC" is always shown on the source list, even if a PC is not connected. • This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected. The video is OK but there is no audio. • If you are using a HDMI connection, check the audio output setting on your PC. Network Connection (Depending on Models) Wireless network connection failed. • Samsung Wireless USB dongle is required to use a wireless network. • Make sure the Network Connection is set to Wireless. • Make sure the TV is be connected to a wireless IP sharer (router). Others The picture will not display in full screen. • HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3) contents. • Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV. • Adjust the picture size options on your external device or TV to full screen. The remote control does not work. • Replace the remote control batteries with the poles (+/-) in the right direction. • Clean the sensor’s transmission window on the remote. • Try pointing the remote directly at the TV from 5~6 feet away. The cable/set top box remote control does not turn the TV on or off, or adjust the volume. • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user manual for the SAMSUNG TV code. A “Not Supported Mode” message appears. • Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly. Refer to the resolution settings on page 20 of this manual. There is a plastic smell from the TV. • This smell is normal and will dissipate over time. The TV Signal Information is unavailable in the Self Diagnosis Test menu. • This function is only available with digital channels from an Antenna / RF/Coax connection. (P. 20) The TV is tilted to the side. • Remove the base stand from th...

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