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Use HDMI or Component cables to deliver HD (high definition) picture quality. • Cable / Satellite subscribers: Try HD stations from the channel line up. • Antenna connection: Try HD stations after performing Auto programme. NMany HD channels are up scaled from SD(Standard Definition) contents. • Adjust the Cable/Set top box video output resolution to 1080i or 720p. • Make sure you are watching the TV at the minimum recommended distance based on the size and definition of the signal. . . English Issues Solutions and Explanations The picture is distorted: macro block error, small block, dots, pixelization • Compression of video contents may cause picture distortion especially in fast moving pictures such as sports and action movies. • Low signal level or bad quality can cause picture distortion. This is not a TV issue. • Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and digital TV. Colour is wrong or missing. • If you’re using a component connection, make sure the component cables are connected to the correct jacks. Incorrect or loose connections may cause colour problems or a blank screen. .. English Issues Solutions and Explanations There is poor colour or brightness. • Adjust the Picture options in the TV menu (go to Picture mode / Colour / Brightness / Sharpness) • Adjust Energy Saving option in the TV menu (go to MENU – System – Eco Solution – Energy Saving) • Try resetting the picture to view the default picture settings (go to MENU -Picture -Reset Picture) There is a dotted line on the edge of the screen. • If the picture size is set to Screen Fit, change it to 16:9. • Change cable / satellite box resolution. The picture is black and white. • If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component input 1 on the TV. . . English Issues Solutions and Explanations When changing channels, the picture freezes or is distorted or delayed. • If connected with a cable / set-top box, please try to it. Reconnect the AC cord and wait until the cable / set-top box reboots. • Set the output resolution of the cable box to 1080i or 720p. Sound Quality First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to MENU -Support -Self Diagnosis -Sound Test) If the audio is OK, the sound problem may caused by the source or signal. There is no sound or the sound is too low at maximum volume. • Please check the volume the of external device connected to your TV. . . English Issues Solutions and Explanations Issues Solutions and Explanations • Set the Speaker Select option to TV Speaker in the sound menu. no sound. The picture is good but there is • If you are using an external device, make sure the audio cables are connected to the correct audio input jacks on the TV. • If you are using an external device, check the device’s audio output option (ex. you may need to change your cable box’s audio option to HDMI when you have a HDMI connected to your TV). • If you are using a DVI to HDMI cable, a separate audio cable is required. • If your TV has a headphone jack, make sure there is nothing plugged into it. . . English Issues Solutions and Explanations Issues Solutions and Explanations The speakers are making an • Check the cable connections. Make sure a video cable is not connected inappropriate noise. to an audio input. • For antenna or cable connections, check the signal strength. Low signal level may cause sound distortion. No Picture, No Video • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. The TV won’t turn on. • Make sure the wall outlet is working. • Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to “The remote control does not . . work” below. English Issues Solutions and Explanations The TV turns off automatically. • Ensure the Sleep Timer is set to Off in the Setup menu. • If your PC is connected to the TV, check your PC power settings. • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. • When watching TV from an antenna or cable connection, the TV will turn off after 10~15 minutes if there is no signal. There is no picture/Video. • Check cable connections (remove and reconnect all cables connected to the TV and external devices). • Set your external devices’ (Cable / Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV. • Make sure your connected devices are powered on. • Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. . . English Issues Solutions and Explanations RF (Cable / Antenna) Connection The TV is not receiving all channels. • Make sure the Antenna cable is connected securely. • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to ME...
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