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b. Locate the error code in the “‘TESTING E-MAIL’ ERROR CODES” table (below) and try the solutions. c. Repeat steps 1–8. 9. To exit the E-mail Scheduling Setup window and save your settings, highlight Done and press ENTER. To exit the E-mail Scheduling Setup window without saving your settings, highlight Cancel and press ENTER. IMPORTANT NOTE To use e-mail scheduling, you must first set up the TV Guide On Screen® system. E-mail scheduling will not be available unless the TV Guide On Screen® system is fully operational. See Chapter 5 for details on setting up the TV Guide On Screen system. If you experience any issues with e-mail scheduling, please contact Toshiba Consumer Solutions by calling 1-800-631-3811 or by visiting “TESTING E-MAIL” ERROR CODES Code Description Solutions –1 The TV was able to connect to the e-mail server(s) but not log on. • If you receive the message “Error Sending Mail (–1),” the TV may not have received the test e-mail. Send another test e-mail to the TV using the “HELP request e-mail” format (see page 118). • Make sure the TV Guide On Screen® system was set up properly. See “IMPORTANT NOTE,” above. • Make sure you entered the correct information for the following fields in the TV’s “E-mail Scheduling Setup” window (confirm this information with your ISP): – “Incoming Mail Server” and “Outgoing Mail Server” names (or IP addresses). – “Account” (user name) and “Password” for the TV’s e-mail account. – “E-mail Address” for the TV. • Check with your ISP to make sure your TV’s e-mail account has been activated. • Check with your ISP to make sure their servers support POP3 and SMTP protocols without secure password authentication or secure connections. 27 The TV could not resolve the e-mail server name(s)/address(es). • Make sure you entered the correct information for the following fields in the TV’s “E-mail Scheduling Setup” window (confirm this information with your ISP): – “Incoming Mail Server” and “Outgoing Mail Server” names (or IP addresses). – “IP,” “Netmask,” “Gateway,” and “DNS” settings (applicable if you manually set up the network address). • Make sure all cables are connected properly and securely. • Check your router hardware/settings to make sure your Internet service is currently available (especially if the e-mail test takes several minutes to complete). 30 The e-mail server name(s)/address(es) were resolved but the TV could not connect to the server(s). • Make sure you entered the correct information for the following fields in the TV’s “E-mail Scheduling Setup” window (confirm this information with your ISP): – “Incoming Mail Server” and “Outgoing Mail Server” names (or IP addresses). – “IP,” “Netmask,” “Gateway,” and “DNS” settings (applicable if you manually set up the networ...

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