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To remove fingerprints or other marks, use a damp cloth with a good quality household glass cleaner. The front glass panel should be completely dried with a clean, lint free cloth or paper towel. CAUTION: Do not use abrasive cleaners on glass panel. Do not spray liquids directly onto any surface of the unit. WARNING: An authorized service representative should perform any other servicing. Storage When not in use, unplug the unit from the power supply and store in dry, dust free location. Technical Service You may have further questions about your electric stove. If so, contact DESA Heating Products’ Technical Service Department at 1-866-672-6040. When calling please have your model and serial numbers of your heater ready. You can also visit DESA Heating Products’ technical services web site at Replacement Parts Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty. Parts Under Warranty Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA Heating Products’ Technical Service Department at 1-866-672-6040. When calling DESA Heating Products, have ready • your name • your address • model and serial numbers of your heater • how heater was malfunctioning • purchase date Usually, we will ask you to return the part to the factory. Parts Not Under Warranty Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA Heating Products at 1-866-672-6040 for referral information. When calling DESA Heating Products, have ready • model number of your heater • the replacement part number Cleaning and Maintenance Continued Troubleshooting WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service and repair heater. OBSERVED PROBLEM REMEDY POSSIBLE CAUSE 1. Stove has overheated and safety devise has cause thermal switch to disconnect, home circuit breaker has opened or fuse has blown 1. Loose wiring 2. Flame motor defective 1. Bulb(s) are burnt out 2. Wiring is loose 1. Bulb is burnt out 2. Wiring is loose 1. Flame motor is defective 1. Low batteries 2. Unit switch and/or wall switch in ON position 1. Thermal switch has been tripped 2. Circuit breaker has been tripped or fuse has blown Stove turns off and will not turn on Flame is not moving Dim or poorly visible flame Ember is not glowing Flame sputters Remote control does not work Heater does not provide heat when turned on 1. Reset switch by turning main power switch off and waiting 5 minutes then turning it back on, reset home circuit breaker or replace fuse 1. Inspect wiring for loose connections 2. Call a qualified service technician to replace flame motor 1. Inspect bulbs and replace if necessary 2. Inspect wiring for loose connections and repair or replace if necessary 1. Replace bulb 2. Inspect wiring for loose connections and repair or replace if necessary 1. Call a qualified service ...

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