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It may not be copied in any form or medium except pursuant to the Nortel License to Copy Documentation ("License"). If a License has been purchased, it will be enclosed with this copy of Nortel documentation. Contents Chapter 1 How to use this guide 1 Introduction 1 How this guide is organized 1 Conventions 2 What appears on the display 2 Prerequisites 2 Other documents 3 Chapter 2 Learning about FAX 5 Introduction 5 How FAX works 5 Who can use FAX 5 About Fax Mail 6 Message Notification 6 About the Virtual fax line 6 About Fax-on-demand 7 Call methods 7 About Fax Answering 7 About Fax Overflow 8 Fax System Group message (Fax Broadcast) 8 About FAX with CCR 9 About Norstar Voice Mail reports 9 Chapter 3 Setting up and maintaining FAX 11 Introduction 11 Entering characters using the Norstar Dialpad 12 Setting the FAX System parameters 12 Changing the FAX System parameters 15 Adding a Fax Overflow Mailbox 16 Changing the Fax Overflow Mailbox parameters 18 Deleting a Fax Overflow Mailbox 19 Adding a Fax System Group List 20 Adding fax machine members to a Fax System Group List 21 Sending a Fax System Group message (Fax Broadcast) 22 P0886629 Issue 1.0 FAX Set Up and Operation Guide ii Contents Chapter 4 Setting up and maintaining Fax-on-demand mailboxes 25 Introduction 25 About Fax-on-demand Mailboxes 26 Adding a Fax-on-demand Mailbox 26 Changing the parameters of a Fax-on-demand Mailbox 28 Choosing a Fax-on-demand call method 29 Adding a Fax message from a fax machine telephone 31 Adding a Fax message from a disk 32 Recording a Fax-on-demand Mailbox Greeting 34 Deleting and viewing fax selection numbers in a Fax-on-demand Mailbox 36 Including a Fax-on-demand Mailbox in CCR 36 Assigning a Home Fax Point 37 Adding a Fax Point 38 Changing a Fax Point 39 Deleting a Fax-on-demand Mailbox 40 Chapter 5 Troubleshooting FAX 41 Introduction 41 Problems and solutions 41 Error messages 44 Disabling and Re-enabling Norstar Voice Mail Channels 45 Chapter 6 Examples and Tips 47 Introduction 47 Examples of FAX set ups 47 FAX Tips 48 Appendix A: FAX Programming Record 51 Before you begin 51 Programming overview 51 Pre-installation checklist 52 Dialing Translation Parameters 52 Mailbox Administration 53 Mailbox Configuration 54 Fax System Group Lists 55 Appendix B: Dialing Translation 57 Introduction 57 How the Dialing Translation Table works 57 Telephone number Translation 58 Network Access 59 FAX Set Up and Operation Guide P0886629 Issue 1.0 Contents iii Dialing Translation Parameters 60 Setting the Dialing Translation Parameters 60 Dialing Translation Table Administration 62 Setting up a Dialing Translation Table 62 Reviewing the entries in the Dialing Translation Table 63 Finding an entry in the Dialing Translation Table 64 Changing an entry in the Dialing Translation Table 65 Deleting a Dialing Translation Table entry 66 Technician Created Dialing Translation Table 67 Creating the Dialing Translation Table file 67 Installing the Dialing Translation Table onto the Norstar Voice Mail System 68 Creating a DOS system disk 68 Creating an Autoexec.bat file 69 Loading the files onto the DOS system disk 69 Loading the Dialing Translation Table file onto the Norstar Voice Mail system 70 Appendix C: Technical content of a loadable .PCX file 73 Introduction 73 Glossary 75 Index 81 P0886629 Issue 1.0 FAX Set Up and Operation Guide How to use this guide Introduction This guide is intended to lead a System Coordinator through the Norstar Voice Mail FAX set up, and continue as an ongoing reference aid. This chapter tells you what to expect as you read this guide, and how information is presented. How this guide is organized The Norstar Voice Mail FAX Set Up and Operation Guide is organized according to chapters that cover: How to use this guide – provides a brief overview identifying the organization of this guide and the conventions used for set up and operation tasks. Learning about FAX – provides an overview of how FAX works and explains common features. Setting up and maintaining FAX – provides the necessary information to set up and maintain FAX. Setting up and maintaining Fax-on-demand mailboxes - provides the information necessary to set up and maintain Fax-on-demand mailboxes. Troubleshooting FAX – provides diagnostic and recovery procedures for problems that might occur while setting up and operating FAX. This chapter also provides a list of error messages that might appear when using FAX. Examples and Tips - provides examples of the different fax features and tips for using FAX. Appendix A: FAX Programming Record - provides a programming record to keep track of FAX set up information. Appendix B: Dialing Translation - provides information on setting up the Dialing Translation Table and setting the Dialing Translation Parameters. Appendix C: Technical content of a loadable .PCX file - shows the required content of the file header when loading a .PCX Fax message from a disk. Glossary – Defines the terms used in this guide Index ...

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