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7. After uninstall restart the system to complete the uninstallation. Visit the MagicRotation website for technical support for MagicRotation, FAQs (questions and answers) and software upgrades. * Windows™ is registered trademark of Microsoft Corporation,Inc. Overview | Installation | Interface | Uninstall | Troubleshooting Troubleshooting Before You Call Technical Support • MagicRotation Software works with the installed "Display Driver" supplied by your Graphic Card Vendor to provide screen rotation capabilities. If the installed "Display Driver" is working incorrectly or has bugs in it, then these bugs would still exist even after MagicRotation Software is installed. Any incorrect/random behaviour resulting due to problems in the installed "Display Driver" are not due to MagicRotation Software. In order to verify if a problem exists in the installed "Display Driver" , you can perform the following diagnostic steps : 1. Check if the problem is occurring in both 0 orientation (Landscape mode) and 90 orientation (Portrait mode). 2. Check if the problem occurs with different color depths (8/16/32 bits per pixel) and different resolution modes (800 x 600, 1024 x 768). 3. Check if the problem occurs without installing MagicRotation Software. If the problem is repeating in any/all of the following scenarios then it may be the problem with your installed "Display Driver" : In order to correct the problem you need to perform the following steps : 1. Uninstall MagicRotation Software. 2. Obtain the latest "Display Driver" from your Graphic Card Vendor. The latest "Display Driver" from (ATI, NVIDIA, MATROX, INTEL, etc.) are easily available for download from their respective websites. 3. Install the latest "Display Driver" 4. Install MagicRotation Software. In most of the cases this should correct the problem. • MagicRotation may not work in case monitor is replaced or driver of graphic card is updated while MagicRotation is operating. If so, please restart the system. • Visit the MagicRotation website for technical support for MagicRotation, FAQs (questions and answers) and software upgrades. Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the Information section or contact your dealer. Symptom No images on the screen. I cannot turn on the monitor. Check List Is the power cord connected properly? Can you see "Check Signal Cable" on the screen? If the power is on, reboot the computer to see the initial screen(the login screen), which can be seen. Can you see "Not Optimum Mode","Recommended Mode 1280 x 1024 60Hz" on the screen? Solutions Check the power cord connection and supply. (When connecting D-Sub cable) Check the signal cable connection. (When connecting DVI cable) If you still see an error message on the screen when the monitor is connected properly, check to see if the monitor status is set to analog. Press Source button to have the monitor double-check the input signal source. If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video card. (Refer to the Preset Timing Modes) Note: If the initial screen (the login screen) does not appear, contact the Service Center or your dealer. You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can handle properly. Adjust the maximum resolution and frequency that the monitor can handle properly. If the display exceeds SXGA or 75Hz, a "Not Optimum Mode","Recommended Mode 1280 x 1024 60Hz" message is displayed. If the display exceeds The screen shows strange colors or just black and white. The screen suddenly has become unbalanced. The screen is out of focus or OSD cannot be adjusted. LED is blinking but no images on the screen. There are only 16 colors shown on the screen. The screen colors 85Hz, the display will work properly but the "Not Optimum Mode","Recommended Mode 1280 x 1024 60Hz" message appears for one minute and then disappears. Please change to the recommended mode during this one-minute period. (The message is displayed again if the system is rebooted.) There is no image on the The monitor is in PowerSaver mode. screen. Is the power indicator on press a key on the keyboard to the monitor blinking at 1 activate the monitor and restore the second intervals? image on the screen. If there is still no image, press the 'Source' button. Then press any key on the keyboard again to activate the monitor and restore the image on the screen. Is the monitor connected You may get a blank screen if you using the DVI cable? boot the system before you connect the DVI cable, or disconnect and then reconnect the DVI cable while the system is running as certain types of graphic cards do not send out video signals. Connect the DVI cable and then reboot the system. Is the scre...
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