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Then, change the screen settings if required by referring to the additional information on the product menu. There are shadows or ghost images left on the screen. The screen is too bright. The screen is too dark. Adjust the Brightness setting. Screen color is inconsistent. Adjust the COLOR settings. The colors on the screen have a shadow and are distorted. Adjust the COLOR settings. White does not really look white. Adjust the COLOR settings. There is no image on the screen and the power LED blinks every 0.5 to 1 second. The product is operating in power-saving mode. Press any key on the keyboard or move the mouse to return to normal operating mode. Audio issues * The integrated speaker is provided on Series 7 only. TROUBLESHOOTING SOLUTIONS There is no sound. Check the connection of the stereo cable or adjust the volume. Check that the source device connected to the product is powered on. The volume is too low. Adjust the volume. If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software program. Other issues TROUBLESHOOTING SOLUTIONS The stand generates heat. Why is that? Does this mean that the product is defective? The upper part of the stand may become slightly hot at room temperature. This occurs as the heat inside the stand releases naturally. The intensity of heat you feel can vary depending on whether the room is sealed or depending on the surrounding temperature. This does not indicate a defect. You can use the product without worry. It is recommended to use the product in a location that offers good ventilation at the back of the monitor stand. 73 Troubleshooting Guide II roubleshooting Guide The Wireless Connection screen - for Series 7 only The screen is blank although Wireless Connection is activated. Symptom: Wireless Connection does not work although the product is powered on. 1. Press the pE1] button on the product to check the input source. Press the [is] button to check that the input source is set to Wireless Connection. If the input source is not set to Wireless Connection, press the [^E1] button to configure the input source. 2. Check the connection of the wireless-connection dongle. Check that the dongle is properly connected. Run Wireless Connection Manager. Next, press the shortcut keys (Ctrl+P+Q) to check that Host Enabled is displayed at the bottom left. 3. Check the connection of the product. Run Wireless Connection Manager to check if the product is found in the list of monitors. If the product is found, select Connect and check if it is connected. 4. Check the driver and update status. If Wireless Connection does not work properly, update the driver to the latest version from USB screen The USB screen is not displayed. Symptom: The screen is blank although the power is turned on and the cables are connected. 1. Press the [¡S'] button on the product to check the input source. Press the [^e] button to check that the input source is set to USB. If the input source is not set to USB, press the [^e] button to configure the input source. 2. Check the cable connection. Check that the USB cable is properly connected to the product and PC. Mobile Control and MHL Should the PC be turned on in order to use Mobile Control? The Mobile Control feature allows sharing of a keyboard, mouse and files between a PC and mobile device. Use of Mobile Control is not possible if your PC is turned off. Is the PC required to be turned on to use the MHL function? The MHL function works regardless of the connection to a PC. The PC does not need to be turned on. 74 Troubleshooting Guide What are the different kinds of mobile devices that are compatible with Mobile Control? Most of the devices that provide the host function are compatible with Mobile Control. Compatible devices include PCs that support the Windows operating system and Samsung Galaxy S2 series and later. To find whether your device supports the host function, contact the manufacturer. • Mobile Control supports the keyboard and mouse function for mobile devices allowing the product to interact with a connected mobile device. • For some mobile devices, only a single function (keyboard function, etc.) from a range of functions of Mobile Control may be available. To find whether your device supports the keyboard and mouse functions, contact the manufacturer. • Mobile Control supports only mobile devices that have the USB Host function. Support for this feature depends on the specifications of your mobile device. • Galaxy S2 is supported. Galaxy products made by Sprint (United States) and AT&T (United States) are not supported because they do not have the USB Host function. Can I use a standard USB cable instead of the one provided in the package when using Mobile Control? Mobile Control activates the host function on a mobile device and shares data between devices. To use Mobile Control properly, you must use the provide...
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