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the electronic touch control. You are not touching the electronic control in the correct location. The cooktop is not level. Cooking Level cooktop. (See Installation results are Instructions.) The pan used is not the not what Refer to a reliable cookbook for correct type or size. you expected recommended pan type and size. Cookware does not fit the surface cooking area Pan should be the same size or being used. slightly larger than surface cooking area being used. Requesting Assistance or Service If you need assistance or service in the U.S.A.: Call the KitchenAid Customer Interaction Center toll free: 1-800-422-1230. Our consultants are available to assist you. When calling: Please know the purchase date, and the complete model and serial number of your appliance (see the “A Note to You” section). This information will help us to better respond to your request. Our consultants provide assistance with: • Features and specifications on our full line of appliances. • Installation information. • Accessory and repair parts sales. • Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.). • Referrals to local dealers, service companies, and repair parts distributors. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States. To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages. If you need replacement parts If you need to order replacement parts, we recommend that you only use factory specified parts. These parts will fit right and work right, because they are made with the same precision used to build every new KITCHENAID® appliance. To locate factory specified replacement parts in your area, call our Customer Interaction Center telephone number or your nearest KitchenAid designated service center. For further assistance If you need further assistance, you can write to KitchenAid with any questions or concerns at: KitchenAid Brand Home Appliances Customer Interaction Center c/o Correspondence Dept. MD 8020 553 Benson Road Benton Harbor, MI 49022-2400 Please include a daytime phone number in your correspondence. Before calling for assistance or service, please check the “Troubleshooting Guide” section. It may save you the cost of a service call. If you still need help, follow these instructions. Requesting Assistance or Service Requesting Assistance or Service If you need assistance or service in Canada: Call the KitchenAid Canada Customer Interaction Center toll free: 8:30 a.m. - 5:30 p.m. (EST) at 1-800-461-5681. Our consult- ants are available to assist you. When calling: Please know the purchase date, and the complete model and serial number of your appliance (see the “A Note to You” section). This information will help us to better respond to your request. Our consultants provide assistance with: • Features and specifications on our full line of ap...

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