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Not all products with an i.LINK connection can communicate with each other. See the manual that came with your compatible i.LINK device for more information on operating conditions and proper connection. Before connecting compatible i.LINK PC peripherals to your system, such as a CD-RW or hard disk drive, confirm their operating system compatibility and required operating conditions. How do I turn off the Windows startup sound? To turn off the Windows startup sound, follow these steps: 1 Click Start and Control Panel. 2 Click Hardware and Sound. 3 Click Manage audio devices under Sound. 4 On the Sounds tab, click to cancel the Play Windows Startup sound check box. 5 Click OK. 179nNTroubleshooting What should I do if I do not hear the sound from the sound output device connected to the HDMI or OPTICAL OUT port? . Once you have connected a device to the HDMI or OPTICAL OUT port, you need to change the sound output device if you want to hear sound from the device. For the detailed procedure, see To change the sound output device (page 87). . If you still hear no sound from the sound output device, follow these steps: 1 Follow steps 1 to 4 in To change the sound output device (page 87). 2 On the Playback tab, select the HDMI or S/PDIF icon and click Properties. 3 Click the Advanced tab. 4 Select the sample rate and bit depth (for example, 48000 Hz, 16 bit) which the device supports. 5 Click OK. 180nNTroubleshooting How do I output the Dolby Digital or DTS sound through an S/PDIF or HDMI-compatible device? To output the Dolby Digital or DTS sound from a disc through an S/PDIF or HDMI-compatible device connected to your computer, follow these steps: 1 Click Start and Control Panel. 2 Click Hardware and Sound. 3 Click Manage audio devices under Sound. 4 On the Playback tab, select the optical out or HDMI icon and click Properties. 5 Click the Supported Formats tab. 6 Click to select the DTS Audio and Dolby Digital check boxes. 7 Click OK. ! If the Dolby Digital or DTS output is connected to a device that does not support it, the device will not play any sound. In such a case, cancel the DTS Audio and Dolby Digital check boxes. 181nNTroubleshooting Memory Stick Media What should I do if I cannot use Memory Stick media, which were formatted on a VAIO computer, on other devices? You may need to reformat your Memory Stick media. Formatting Memory Stick media erases all data, including music data previously saved on it. Before you reformat Memory Stick media, back up important data and confirm that the media does not contain files you want to keep. 1 Copy the data from the Memory Stick media onto your hard disk drive to save data or images. 2 Format the Memory Stick media by following the steps in To format a Memory Stick media (page 59). Why can't I save music files onto my Memory Stick media? Copyright protected music cannot be checked out to any Memory Stick media other than those with the MagicGate logo. ! Use of recorded music requires permission from the copyright holders. Sony is not responsible for music files that cannot be recorded from a CD or downloaded from other sources. Can I copy images from a digital camera using Memory Stick media? Yes, and you can view video clips that you have recorded with Memory Stick media-compatible digital cameras. Why can't I write data to Memory Stick media? Some versions of Memory Stick media are equipped with an erasure prevention switch to protect data from accidental erasure or overwriting. Make sure the erasure prevention switch is off. 182nNTroubleshooting Peripherals What should I do if I cannot connect a USB device? . If applicable, check the USB device is turned on and using its own power supply. For example, if you are using a digital camera, check if the battery is charged. If you are using a printer, check if the power cable is connected properly to the AC outlet. . Try using another USB port on your computer. The driver could be installed to the specific port you used the first time you connected the device. . See the manual that came with your USB device for more information. You may need to install software before you connect the device. . Try connecting a simple, low-powered device such as a mouse to test if the port is working at all. . USB hubs may prevent a device from working because of the distribution of power. We recommend you connect the device directly to your computer without a hub. 183nNSupport Options Support Options This section contains information on where to go for answers to questions about your VAIO computer. . Sony Support Information (page 184) . e-Support (page 185) 184nNSupport Options Sony Support Information See the following sources for answers in the sequence listed below. See Documentation (page 8) for details on the printed and non-printed documentation supplied with your computer, as well as further sources of reference. . Go to the help files that accompany your software for instructions on using the software. . Use the search fun...
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