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. Make sure the correct driver software is installed. Follow these steps: 1 Click Start and Control Panel. 2 Click System and Maintenance. 3 Click System. 161nNTroubleshooting 4 Click Device Manager on the left pane. The Device Manager window appears with a listing of your computer's hardware devices. If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the drivers. 5 Double-click the optical disc drive device to open a list of the optical disc drives of your computer. 6 Double-click the desired drive. You can confirm the driver software by selecting the Driver tab, and clicking Driver Details. 7 Click OK to close the window. . Make sure an adhesive label is not affixed to a disc. Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction. . If a region code warning appears, the disc may be incompatible with the optical disc drive. Check the DVD package to make sure the region code is compatible with the optical disc drive. . If you notice condensation on your computer, do not use the computer for at least one hour. Condensation can cause the computer to malfunction. . Make sure your computer is running on the AC power supply and try the disc again. 162nNTroubleshooting What should I do if I cannot write data to CD media? . Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver. . Stop using the keyboard. . If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using a disc with an affixed adhesive label could cause a write error or other damage. What should I do if I cannot write data to DVD media? . Make sure you are using the correct DVD recordable media. . Check which DVD recordable format is compatible with your optical disc drive. Note the possibility that some brands of DVD recordable media do not work. . The preinstalled software on your computer does not support copying DVD movies. Macrovision or a similar video protection technology prevents users from copying DVD movies. Copying a DVD movie would be a copyright infringement and therefore illegal. 163nNTroubleshooting Display Why did my screen go blank? . Your computer screen may go blank if the computer loses power or enters a power saving mode (Sleep or Hibernate). If the computer is in LCD (Video) Sleep mode, press any key to bring the computer back into Normal mode. See Using the Power Saving Modes (page 107) for more information. . Make sure your computer is securely plugged into a power source and turned on. Make sure the power indicator shows the power is on. . If your computer is using battery power, make sure the battery pack is installed properly and is charged. See Using the Battery Pack (page 25) for more information. . If th...

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