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switch is locked or Couple Device) lock (See "In the multi- another problem has been locked. The purpose tray" on occurred CCD does not detect its home location or move. page96) Or turn off the machine and on again. Try again. If the problem persists, call for service. Shake toner The toner supply is Thoroughly roll the new cartridge low. cartridge five or six times to distribute the toner evenly inside the cartridge. Staple cartridge is Stapler is run out. Order Staple Cartridge. empty. Replace it (See "In the multipurpose tray" on page96) And replace it. (See "In the multipurpose tray" on page96) Staple cartridge is The staple cartridge is Install the staple not installed. Install not installed. cartridge following the it in finisher steps explained on the back of the finisher door. (See "In the multipurpose tray" on page96) If you want tocontinue the print job and disregard of this error message, go toAdmin Setting to adjust the option. (See "In the multi-purpose tray" on page96) MESSAGE MEANING SUGGESTED SOLUTIONS System error: [zzz]. Please turn off then on There is a problem inthe system operation. Turn the machine off and turn it on again. If the problem persists, please call for service. This IP address The IP address is Check the IP address conflicts with an IP used in other place or obtain a new IP address already inelsewhere. address. use. Check it Toner cartridge isThe toner cartridge Install a Samsungnot compatible. you have installed is genuine toner cartridge, Check user’s guide not for your machine. designed for yourmachine. Toner cartridge isThe toner cartridge is Try to reinstall the toner not installed. Install not installed or the cartridge. it CRUM (ConsumerReplaceable Unit Monitor) in the cartridge is not properly connected. Replace with new The toner cartridge is Rplace a toner toner cartridge at the end of its life. cartridge with a When the toner Samsung-genuinecartridge replacement toner cartridge. (See "Inmessage appears on the multi-purpose the screen and if you tray" on page96) select Continue, this message displays. End of life, Replace The lifespan of the This message appears with new toner toner cartridge which when the toner is cartridge the arrow indicates is reached. completely empty, andyour machine stops printing. Replace the toner cartridge with a Samsung-genuinetoner cartridge. (See "Inthe multi-purpose tray" on page96) Prepare new toner cartridge The toner cartridge is almost empty. Ensure a replacement cartridge is in stock. Too much paper infinisher stacker. Remove printed paper The stacker is full of printouts. Remove printouts from the stacker. Too much paper inThe printed papers Remove printed outs output bin tray. are full on the output from the output tray. Remove printed tray. paper Use Auxiliary The credit is not Insert credit into the Access enough to access the job according to Foreign Device. Foreign Device. 99 SOLVING OTHER PROBLEMS The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service. Touch screen problem CONDITION SUGGESTED SOLUTIONS The touch screen does not show anything. Turn the machine off and turn it on again. If the problem persists, please call for service. Paper feeding problems CONDITION SUGGESTED SOLUTIONS Paper is jammed during printing. Clear the paper jam. (See "In the multi-purpose tray" on page96) Paper sticks• Check the maximum paper capacity of the tray. together. (See "In the multi-purpose tray" on page96) • Make sure that you are using the correct type of paper. (See "In the multi-purpose tray" on page96) • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of • Different types of paper may be stacked in the paper do not feed. tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. (See "In the multi-purpose tray" on page96) Paper does not feed • Remove any obstructions from inside the into the machine. machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine. (See "In the multi-purpose tray" on page96) • If an original does not feed into the machine, the DADF rubber pad may require to be replaced. Contact a service representative. CONDITION SUGGESTED SOLUTIONS The paper keeps• There is too much paper in the tray. Remove jamming. excess paper from the tray. If you are printing on special materials, use the multi-purpose tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. (See "In the multipurpose tray" on page96) • There may be debris inside the machine. Open the front cover ...
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