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It is hot and could cause burns! • The top and inner cover themselves may also be hot due to the heat roller. Allow the machine to cool before opening the covers. Failed pages will not reprint. Try printing the pages. Troubleshooting_ 32 Around the toner cartridge 1. Open the front cover. 2. Pull the toner cartridge out and remove it from the machine. 3. Gently pull the paper toward you. 4. Check that there is no other paper in the machine. 5. Reinstall the toner cartridge and close the front cover. Your machine resumes printing the document from failed pages. SOLVING OTHER PROBLEMS The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service. Paper feeding For ML-2240 Series, if you have installed the dust cover, remove the dust cover before opening the front cover. • Do not touch the green surface (or sky blue), the OPC drum, with your hands or any other material. Use the handle on the cartidge to avoid touching this area. • Be careful not to expose the green surface (or sky blue), the OPC drum, into light.This will cause damage to the OPC drum.Cover the toner cartridge’s OPC drum with paper to avoid damaging it from the light. • Do not turn the toner cartridge over. CONDITION SUGGESTED SOLUTIONS Paper is jammed during printing. Clear the paper jam. See page 30. Paper sticks together. • Ensure there is not too much paper in the tray. The tray can hold up to 150 sheets of paper, depending on the thickness of your paper. • Make sure that you are using the correct type of paper. See page 23. • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. • Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. See page 30. Paper does not feed into the machine. • Remove any obstructions from inside the machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine. See page 18. Printing problems CONDITION SUGGESTED SOLUTIONS The paper keeps jamming. • There is too much paper in the tray. Remove excess paper from the tray. If you are printing on special materials, load only one size of print media at a time in the tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. See page 19. • There may be debris inside the machine. Open the front cover and remove the debris. Envelopes skew orfail to feed correctly. Ensure the paper guides are against both sides of the envelopes. CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS The machine does not print. The machine is not receiving power. Check the power cordconnections. Check the power switch and the power source. The machine is not selected as the default printer. Select Samsung ML-2240 Series as your default printer in your Windows. • Check the machine for the following: • The front cover is not closed. Close the cover. • Paper is jammed. Clear the paper jam. See page 30. • No paper is loaded. Load paper. See page 21. • The toner cartridge is not installed. Install the toner cartridge. • If a system error occurs, contact your service representative. The machine may be configuredincorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer drivermay be incorrectly installed. Repair the printer software. See the Software section. The machine does not print special sized paper such as abilling paper. Paper size andpaper size setting do not match. Set the correct paper size in the Custom in the Paper tab in the printer properties. See Software section The connection Disconnect the printer cable cable between the and reconnect it. computer and themachine is not connected properly. The connection If possible, attach the cable cable between the to another computer that is computer and the working properly and print a machine is job. You can also try using a defective. different printer cable. The port setting is Check the Windows printer incorrect. setting to make sure that theprint job is sent to the correct port. If the computer hasmore than one port, makesure that the machine is attached to the correct one. The machine is Check the LEDs status on malfunctioning. the control panel to see if themachine is indicating a system error. 33 _Troubleshooting CONDITION POSSIBLE CAUSE SUGGESTED SOLUTIONS The machine The paper source For many software selects print selection in the applications, the paper materials from the wrong paper source. printer propertiesmay be incorrect. source selection is found under the Paper tab within the printer prope...
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