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The screen displays differently depending on whether the phone is idle or in use (active screen). Table 8: LCD Buttons Key Button Key Button Definitions LINE SELECTORS Selects the phone line printed on its right-hand side. SIP PHONE LINES Displays the available phone lines. Choose a phone line by pressing the corresponding line selector on the left-hand side. DATE AND TIME Displays the current date and time. Can be synchronized with Internet time servers. LOGO Displays company logo. This logo can be customized. For more information on customizing the logo, please check page 24. NETWORK STATUS Shows the status of the phone and network. It will indicate whether the network is down, starting or is running (show IP address). Other messages such as “DO NOT DISTURB” or “## MISSED CALLS” are shown here too. STATUS BAR Shows the status of the phone, using icons as shown in the next table. LINE STATUS INDICATOR Displays the name of the account that is in use. Select another account by pressing the LINE SELECTOR BUTTONS SOFT- BUTTONS (Excluding GXP-2000) The soft-buttons are context sensitive and will change depending on the status of the phone. Typical functions assigned to soft-buttons are: • NEW CALL Press this button to make a new hand-free call. • FORWARD ALL Unconditionally forwards the main phone line to another phone • MISSED CALLS This option shows up there were unanswered calls to this phone. The MissedCalls option shows a list of the missed calls • CALL RETURN Calls the phone that called/tried to call your phone last. • REDIAL Redials the last number • END CALL Hangs up the call SPECIAL SOFT BUTTONS (Excluding GXP2000 and Only When Integrated with GXE5024/5028) Call Parking: FOR GXP2020/GXP2010 ONLY. Refer to the GXE5024/5028 Online User Manual for more information. • CallPark When a GXP2020 dials out, the Call Park soft button will display on screen. To park the call, press the ‘Call Park’ button. • PickUp When another GXP2020 goes off-hook the Call Pickup soft button will display on screen. To pickup the parked call, press the ‘Call Pickup’ button. Call Queue: FOR GXP2020/2010 and 1200 only. Refer to the GXE5024/5028 Online User Manual for more information. • SignIn Press this button to sign in to the call queue. Agent will be prompted in the LCD display to select the call queue to join. Press ‘menu’ button on keypad to select ‘ok’. Once the agent completely signs in, the agent will be brought back to the main screen. • SignOut Press this button to sign out of the call queue. Press’ menu’ button on keypad to select ‘ok’. This will be displayed once the agent is signed in to the call queue. PUBLIC MODE (Also mentioned on p.31 of this manual): This useful mode complements the Call Queue feature by allowing various user agents to log in/log off, sharing the same phone. When enabled, all other accounts on the phone will not be active. For more information, refer to with_gxp.pdf • LogIn Press this button to log in the user agent into the call queue. • Tab Press this button to jump to toggle between UserName and Password entry fields. • Backspace Press this button to erase the previously typed digit, letter, or character. • LogOut Press this button to log out the user agent out of the call queue. Table 9: LCD Icons Icon LCD Icon Definitions Connectivity Status / SIP Proxy/Server Icon: Solid – connected to SIP Server/IP address received Blinking – physical connection failed Blank – SIP Proxy/Server not registered Phone Status Icon: OFF when the handset is on-hook ON when the handset is off-hook Speaker Phone Status Icon: FLASH when phone rings or a call is pending OFF when the speakerphone is off ON when the speakerphone is on DND Icon: ON when the “do not disturb” is activated Activate by pressing MUTE/DEL button once Calls Forwarded Icon: INDICATES calls are forwarded Follow ‘call forwarding’ procedures Handset, Speakerphone and Ring Volume Icon: Each icon appears next to the volume icon To adjust volume, use the up/down button Real–time Clock: Synchronized to Internet time server Time zone configurable via web browser AM/PM indicator PM AM TABLE 10: GXP KEYPAD BUTTONS Key Button Key Button Definitions LINE BUTTONS Line keys with LED, can be configured to different SIP profiles TRANSFER TRANSFER key: Transfer an ACTIVE call to another number CONF Press CONF button to connect Calling/Called party into conference MUTE Mute an active call; or Delete a key entry Also used to ‘REJECT’ incoming call. HOLD Place ACTIVE call on hold MSG Enter to retrieve voice mails or other messages Enable/Disable hands-free speaker mode SEND Press SEND to dial a new number or redial the last number dialed. Press send button to send a call immediately before “no key entry timeout” value expires Enter to retrieve voice mails or other messages MENU Enter Keypad Configuration “MENU” mode when phone is in IDLE mode. Use as ENTER key when in Keypad Config...

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