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Machine may have switched to self protection mode due to an infrastructure problem (such as line voltage, water pressure, etc.). Reset your machine by pressing “Start/Pause/ Cancel” button for 3 seconds. (see, Canceling a Program) Water in the machine. There may be some water in your machine when you receive it. This is from the quality control process and is normal. It is not harmful to your machine. There is water coming from the bottom of the machine. There might be problems with hoses or the pump filter. Be sure the seals of the water inlet hoses are securely fitted. Tightly attach the drain hose to the tap. Make sure that the pump filter is completely closed. Machine does not fill with water. Tap may be turned off. Open the inlet water taps fully. Water inlet hose might be bent. Flatten the water intake hose. Water inlet filter might be clogged. Clean the water intake filter. The loading door may be ajar. Close the loading door. Machine does not discharge water. Water outlet hose might be clogged or twisted. Clean or flatten the hose. Pump filter may be clogged. Clean the pump filter. Machine vibrates or shakes. Machine feet might have not adjusted. Adjust the machine feet. Transportation safety bolts might have not been removed. Remove the transportation safety bolts. There may be a small amount of laundry in the machine. Add more laundry to the machine. The machine may be overloaded or the clothes may be distributed unevenly. Reduce the amount of laundry in the machine or balance the load by hand. There machine might be touching a solid surface Ensure that nothing touches the machine. Machine stopped shortly after the program started. Machine can stop temporarily due to low voltage. It will resume operating when the voltage is back to the normal level. The water being taken in is directly discharged. Improper position of the drain hose. Connect the water draining hose as described in the operation manual. No water can be seen in the machine during washing. This is not a problem. The water level is not visible from the outside of the machine. The door is jammed. Water level might be above the lower level of the door. Run either the “Pump” or “Spin” program. Machine might be heating up the water or it may be at the spinning cycle. Wait until the process is over. Due to an electrical mechanism, the door can only be opened a few minutes after the program has stopped. Wait until the process is over. Machine fills with water when a process is cancelled. Inside of machine may be hot. For safety reasons, water should be cycled in and out a couple times. Washing time takes longer than the time specified in the manual Water pressure may be low. The machine will wait until there is a sufficient amount of water, which may lengthen the washing time to avoid poor washing results due to insufficient water. Supply voltage may be low. Washing time is lengthened to avoid poor washing results when the supply voltage is low. Input temperature of water may be low. Cycle time lengthens to heat up the water when the input water is cold. Also, washing time can be lengthened to avoid poor washing results. There may be an imbalance of laundry in the machine. The automatic spin correction system might have been activated due to the unbalanced distribution of the laundry in the drum. The laundry in the drum may be clustered (bundled laundry in a bag). Laundry should be rearranged and re-spun. No spinning is performed when the laundry is not evenly distributed in the drum to prevent any damage to the machine and to its environment. Number of rinses and/or amount of rinse water might have increased. Water amount is increased to obtain a better rinse and a rinse cycle is added when necessary. It continuously washes. Remaining time does not count down. In the case of a paused countdown while taking in water: Timer will not countdown until the machine is filled with the correct amount of water. The machine will wait until there is a sufficient amount of water to avoid poor washing results due to lack of water. Then the timer will start to count down. In the case of a paused countdown at the heating step: Time will not count down until the selected temperature for the program is reached In the case of a paused countdown at the spinning step: There may be an imbalance of laundry in the machine. The automatic spin correction system might have been activated due to the unbalanced distribution of the laundry in the drum. The laundry in the drum may be clustered (bundled laundry in a bag). Laundry should be rearranged and re-spun. No spinning is performed when the laundry is not evenly distributed in the drum to prevent any damage to the machine and to its environment. It continuously spins. Remaining time does not count down. There may be an imbalance of laundry in the machine. The automatic spin correction system might have been activated due to the unbalanced distribution of the laundry in the drum. The laundry in the drum may be clust...

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